Product Management Analyst

16 hours ago

Sydney, Australia Commonwealth Bank Full time

Permanent full-time opportunity
- You will help enhance our product offerings, streamline processes, and improve customer experiences through data-driven insights and innovative thinking.
- We are team passionate about creating exceptional customer experiences by reimagining lending for Australian businessesTogether we will create smarter, simpler lending experiences for businesses

**_See yourself in our team
- **

Business Banking (BB) supports Commonwealth Bank’s small to medium enterprise customers, mid-market corporate clients, and regional and agribusiness sectors by offering a broad range of financial services and solutions. It also serves personal and institutional online trading customers.

Business Lending (BL) is a product and specialised sales team that delivers working capital, business loans, asset finance, corporate finance, and property finance solutions. The team also manages Line 1 risk and controls for these products.

These roles sit within the Banker Assisted Lending Crew which is responsible for managing and improving lending processes across our business loan products, with a strong focus on automation, risk mitigation, and customer experience.

**_Do work that matters
- **

Contribute to the development and enhancement of product offerings through analysis and review, helping to shape compelling customer propositions that meet evolving needs.

**_Key Responsibilities _**
- Analyse the product marketplace, trends, and competitors, and report on key findings.
- Perform monthly control checks across various products.
- Review customer breakpoints and Voice of Customer feedback to identify opportunities for improvement and support proposition refinement.
- Support the rollout of product, process, regulatory, and policy changes in coordination with relevant stakeholders.
- Coordinate internal communications and training materials to enhance product knowledge and capability.
- Triage product-related enquiries, responding to and resolving straightforward queries as needed.Assist in managing operational risk incidents and issues related to the product, including executing control updates when required.

**_We’re interested in hearing from people who have _**
- Strong organisational, planning, prioritisation and time management skills
- Ability to work with the business to quickly learn and grasp complex concepts to understand and define problems, ultimately helping design solutions
- Strong critical thinking skills and experience using data and statistics for resolving problems
- The ability to work autonomously and manage multiple deliverables concurrently
- A keen eye for detail and accuracy
- Strong written and verbal communication skills for stakeholder reports and forums

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Advertising End Date: 28/08/2025

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