Retention Advisor

3 days ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Why Youi**:

- Awesome incentives and employee benefits
- State of the Art Sunshine Coast HQ
- Career progression pathways

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals.

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

We have seen our entry level advisors move around the business into departments such as People & Culture, Marketing, IT, Finance and much more. Everyone’s Youi journey is different however if you’re hungry, curious and resilient you can pave the way to success.

Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.

***

**More about the role**:
As a Client Retention Specialist, you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem solving and communication skills. This is an inbound role, answering inbound calls with no dialling out.

You will service existing clients by...
- Retaining existing business and client profiles
- Assisting with policy renewals
- Address customer concerns and provide solutions
- Making policy changes and amendments
- Cancelling existing policies
- Helping our customers set up new insurance policies

**A bit about **you.**
- Must have awesome customer service and negotiation skills
- A passion for problem solving and offering solutions
- Motivated to achieve performance targets and business goals
- The energy to work in a dynamic and fast-paced environment
- Positive attitude

**What will you get in return?**
- Salary + performance-based component
- One month fully paid induction training + ongoing training opportunities
- Smart business casual dress work environment & regular social events
- Loads of employee benefits through our award winning YourLife Program

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