Application Support

6 days ago


Sydney, Australia Cantor Fitzgerald Full time

Provide front office aligned production support for equities DMA and algorithmic trading platforms.
- Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows.
- Monitor order flow for rejects and failures, proactively identifying and resolving issues.
- Support and monitor market data feeds to maintain accuracy and performance.
- Collaborate with sales, traders, and execution desks to resolve production issues and trading queries.
- Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems.
- Partner with middle office on allocations, booking, and reconciliations.
- Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications.
- Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity.
- Lead incident root cause analysis and drive long-term stability improvements.
- Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform rollouts.
- Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.


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