Application Support Engineer

8 hours ago

Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $90,000 - $120,000 per year

Sydney | Hybrid | 12-Month Contract (High Potential to Convert to Permanent)

We're seeking an
Application Support Engineer
to join a UX support team dedicated to ensuring smooth and reliable front-end application experiences. This role is ideal for someone with a
web development background
who has transitioned into technical support and thrives in a structured environment where
process, service, and user experience intersect
.

What you'll be doing

  • Delivering a high standard of
    customer service
    , keeping stakeholders informed and maintaining clear communication throughout the support cycle
  • Providing
    front-line application support
    through ticketing systems, ensuring incidents and service requests are logged, tracked, and resolved within SLA
  • Troubleshooting and resolving issues in line with
    ITIL / ITSM processes
    , including incident, problem, and change management
  • Reading and debugging
    JavaScript
    to identify root causes and apply fixes or workarounds
  • Escalating and collaborating with UX, development, and infrastructure teams when issues require deeper investigation
  • Delivering a high standard of
    customer service
    , keeping stakeholders informed and maintaining clear communication throughout the support cycle
  • Contributing to knowledge bases, FAQs, and process improvements to drive continuous service quality

What we're looking for

  • Experience as an
    Application Support Engineer
    ,
    Technical Support Engineer
    , or similar support-focused role
  • Background in
    web or front-end development
    with the ability to bridge dev and support
  • Strong working knowledge of
    ITIL / ITSM processes
    and ticketing systems (incident, problem, change)
  • Proficient in
    JavaScript debugging
    with familiarity in
    HTML
    and
    CSS
  • Skills in
    Linux
    and
    SQL
    are highly advantageous
  • A
    customer-focused mindset
    with excellent communication and stakeholder engagement skills
  • Must be an
    Australian Citizen or Permanent Resident
  • Ability to work from the Sydney CBD office
    two days per week

Why join

  • Join a team that values growth, collaboration, and continuous learning.
  • Be part of a
    UX-focused support team
    where every fix directly improves the user experience
  • Exposure to a structured environment balancing
    customer service, process, and technical troubleshooting
  • 12-month contract
    with strong potential to convert to a permanent role
  • Hybrid working model in Sydney with opportunities to grow your technical and professional skills

If this sounds like you, we encourage you to apply today.

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