Teller/ Customer Service Officer

7 days ago

Manly, Australia Bank of Queensland Full time

**About the Role** - Join a close knit team that focuses on teamwork & positive morale to achieve results - Enjoy serving both our new and long term & loyal customers as we are over 18 years as an Owner Managed Branch - Manly Based - Enjoy work life balance, in either a full time or part time role, with no nights or weekends - Full training provided so you are set up to succeed and grow in your banking career As the Teller/ Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. On a day to day basis your key responsibilities will consist of: - Teller duties including cash handling, general enquiries, deposits, withdrawals, ATM maintenance & cash management - Discussing financial needs with customers, including account opening and associated services - Inbound and outbound calling to maintain and build customer relationships - Strong focus on compliance which is mandatory in the financial services industry - Basic office admin duties which will require common sense and organisational skills **About you** As a person experienced in a Customer Service role with excellent communication skills, you will thrive in this environment, by demonstrating: - Previous customer service experience, preferably from the banking industry - "Can do" approach to all aspects of your new dynamic role - Willingness to go above and beyond for your customers and colleagues - Driven to take a personalised approach with every customer interaction - Ability to listen and learn new concepts and systems and confidently use a number of technical financial systems - Ability to handle many different tasks in a day - Contributor to a collaborative team environment - Willingness and ability to follow direction and instructions This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals. You will work closely with very experienced management who will teach you everything you need to know and mentor you in any areas that will help you achieve in your role. **About Us** With its origins dating back to 1874 BOQ is a regional bank with a national presence and we are a true alternative to the major banks. Jodie and Drew Johnson opened BOQ Manly in 2005 and it is their ongoing commitment to making peoples’ financial lives better which differentiates them to their competitors. **Our Benefits** - BUPA Corporate Plan - Discounted financial products - Employee Assistance Program (EAP) **How to Apply** **Please include with your resume a personalised cover page detailing why you would be good for this role and what differentiates you from other applicants**. The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. **Please no agency applicaitons** Job Reference: BOQ02647

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