Program Manager

2 weeks ago

Sydney, Australia BCD Travel Corporate Full time

**Program Manager**

As part of the Account Management department, you are responsible for managing all aspects of assigned client portfolio of global account(s) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials, business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development and business continuance. You have direct accountability to BCD Travel or externally to the customer for the success of the contract or travel program across Australia.

**As a Program Manager, you will**
- Ensure 100% client retention and account profitability
- Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, ensuring solution meet customer's needs
- Negotiate client contract terms and manage to all contractual terms
- Act as conduit and trusted advisor, share best practice and industry updates
- Coordinate all central communication across countries both BCD Travel and client's regional initiatives or interests
- Ensure timely settlement of customer P&Ls where required and necessary as per contractual obligation
- Develop and execute business plans, implement key deliverables and measure results
- Develop, measure and report on Service Level Agreements and Key Performance indicators
- Create and manage business improvement plans
- Manage new business implementations
- Establish and maintain relationships with clients at a multi-national level, stakeholders within BCD Travel, (global) suppliers and industry relations
- Create and manage budgets and financials (includes billing, payment & profitability)
- Support operational and regional reporting requirements

**About you**
- Minimum 3 years of account management experience in corporate travel or related industry
- Bachelor degree
- Fluent in Business English
- Experience in implementing and managing large market/global clients
- Thorough knowledge of travel industry technology and corporate travel operations
- Knowledge of contract management
- Strong negotiation and analytical skills
- Ability to cross-sell company services and products and sell preferred vendors
- Ability to interact with all levels of clientele and influence decision makers
- Excellent oral and written communication skills, including public speaking and presentations
- Proficiency in Microsoft Word, Excel, and PowerPoint

**About us**
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about **BCD Travel**.

**Your life at BCD**

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it Hear why people join BCD and more about the great perks of **Life at BCD**.

This position is not open to third-party recruiting agencies.

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