Ndis Intake and Engagement Officer

**About the Organisation**

Empowering Care aims to be one of the leading NDIS service providers in the Western region of Melbourne. Every participant we work with is supported and encouraged to live to their fullest potential, without discrimination or prejudice. We provide quality, participant led care, providing opportunities for engagement within the community.

At Empowering Care our aim is to support all participants to pave a way for a lifestyle where personal, professional, and social self, find scope for growth and development.

**About the Opportunity**

Due to growth in our team, we are looking for an experienced, motivated, and passionate **Intake and Engagement Officer **to join us in making a difference to peoples’ lives. This role will intially be for a 6 month contract, with the potential to move to an ongoing permanent position.

The Intake & Engagement Officer is responsible for participant intake and assessment tasks, as well as support planning, monitoring, engagement, and review support. You will ensure the support being provided best meet our participants needs and goals, liaising with Support Workiers, Coordinators, as required.

This rile will work closely with our HR Officer and ideally grow into a support coordination position.

**Key Responsibilities**
- Intake of new referrals and participants
- Completing filing, scanning, answering phone enquiries, setting up intake appointments, importing information into management system
- Ensure participants are supported to identify, choose, and manage their own daily and lifestyle routines
- Complete regular check ins to review and update Support Plans
- Gaining feedback from participants and staff to ensure continuous improvement
- Monitor plan spends and ensure funds are being maximized and participants are engaged with relevant programs/services
- Maintain effective internal and external stakeholder relationships

**About You**

You are passionate about working in the disability sector, creating programs to empower our participants to pave a way for a lifestyle where personal, professional, and social self, find scope for growth and development. You have an incredible ability to communicate and build rapport with people, with a view to listen to understand, in order to find the best support and solution.

**Skills and Experience**
- Experience in similar position managing NDIS participants intake, engagement and care planning processes
- Cert III or IV Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar is preferred, but not mandatory
- A good balance between administration and customer service experience
- Strong understanding of NDIS plans, line items, schedule of support, and service agreements
- Efficiency using Microsoft Programs and able to pick up internal systems quickly
- Ability to embrace change and use your initiative to find more efficient ways of working

**Mandatory Requirements**
- Current WWCC (employment)
- NDIS Screening checks (willing to obtain one)
- Triple vaccinated for COVID 19

**About The Reward**
- A positive workplace culture, with a passionate, supportive, and dedicated team
- The opportunity to work in an organisation that truly makes a difference to peoples’ lives
- A newly created role to make your own
- A competitive salary package
- Attractive salary packaging options

If this sounds like your next ideal career move, we’d love to hear from you

**Job Type**: Contract
Contract length: 6 months

**Salary**: $70,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- NDIS intake: 2 years (preferred)
- working in disability, health, or aged care organisation: 2 years (preferred)

Licence/Certification:

- Covid 19 Vaccination Certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location