Overnight Guest Service Agent

5 days ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 22193530

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, VICTORIA, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-ManagementThe Westin Melbourne is looking for an **Overnight Guest Service Agent** to join the Front Office team on a **Full-Time** basis.

**What we are looking for**
- A genuinely warm & welcoming demeanor
- Availability to work weekends
- A passion for the industry, a want to be the best in service
- A team-first attitude
- A gift for paying attention to the smallest details

**What you will do**
- Ensure efficient, friendly and professional service is provided to all guests.
- Warmly welcome & serve our guests.
- Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience.
- Meet & connect with our guests and give them an experience beyond their expectations
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- The best hotel training opportunities produced independently by The Westin and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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