Student Services Officer

1 week ago

Brisbane, Australia High School Oud Full time

High School Oud is a registered training organisation with RTO which established in 2016, delivering courses in Marketing, Business, and IT. Our head office located in the heart of Brisbane and students will get excellent student support & facilities in a great learning environment. Course contents and structures are regularly reviewed by our academic team and industry experts to maintain the currency & demand of the job market. And our training team provides high quality of training to students which helps them in further study or commence their career in their field.

**The opportunity**

The Student Services Officer (SSO) is the central point of contact for all student issues and is responsible for helping students with various issues, carrying out administration of enrolment and progression of students throughout their studies.

**You will be responsible for**
- Receive, update and secure all student related information.
- Receive requests from students to issue Certificate and/or Statements of Attainment.
- Participate in Student Orientation Day program with College Academic Manager and other Admin or Academic staffs.
- Ensure the cleanliness and serviceability of the student common rooms, reporting any facility failures or general up-keep concerns to the college Academic Manager or Principal Executive Officer (PEO).
- Assist marketing in promoting and organizing student events, excursions and agent visits.
- Engage with students to identify issues and advise them on related matters such as Enrolment processes, choice of courses, Course variation, graduation procedures, College and Company rules, attendance and course progress.
- In liaison with the college Academic Manager create class allocation in Student Database Management System.
- Manage weekly attendance in Student Database Management System.
- Assist students with problem solving for personal issues which could affect attendance or course progress.

**To be successful in this role, you will need to have**:

- Team player, a self-starter with strong work ethics
- Ability to work under pressure & achieve tight work deadlines
- Possess strong interpersonal, verbal, and written communication skills
- Mandarin speaker is preferred.

**Salary**: $43,619.07 - $74,092.01 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Brisbane QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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