Multi Property Night Manager

**Additional Information**
**Job Number**25135469
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**COMPANY**

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a **Multi Property Night Manager**to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.

**Role Overview**:
As the Multi Property Night Manager, you will be a key leader within the Front Office Team, overseeing the night operations across The Westin and Four Points by Sheraton. Working closely with the Multi property Rooms Division Manager, this role ensures the seamless delivery of exceptional guest experiences through innovation, engagement, and leadership. The night manager facilitates smooth arrivals and departures, handles guest complaints, and upholds Marriott Bonvoy standards to foster guest satisfaction and loyalty. In the absence of senior leadership, the Multi Property Night Manager acts responsible, ensuring guest safety and compliance with emergency procedures.

**Key Responsibilities**:

- Manage and oversee all aspects of night operations across the Front Office and broader hotel
- Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
- Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation
- Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
- Proactively resolve guest complaints, ensuring lasting and positive resolutions
- Develop strategies to drive performance, motivate the team, and meet KPI targets
- Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
- Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
- Analyze financial data and operational trends to identify areas for improvement
- Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

**About You**:

- Have at least 2 years of experience in a hotel environment (Marriott experience an advantage)
- A valid Australian Drivers License
- You will anticipate guests' service needs
- You will maintain customer loyalty and develop a strong following
- Strong problem-solving skills and ability to think on your feet
- Excellent customer service experience
- Opera Property Management experience is highly desirable
- Hands on leadership approach with a focus on developing our associates
- Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role
- Maintain a calm demeanor in a fast-paced, high-intensity environment
- RMLV certificate is highly desirable

**Benefits**
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discretionary Bonus Plan
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency