Operations Specialist Gateways

22 hours ago

Brisbane, Australia Queensland Health Full time

The role

Temporary opportunity for an experienced Operations Specialist who is collaborative, dedicated and will contribute to our positive and participatory team culture.

You will be joining the team to provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.

Are you right for this role?

The ideal applicant will be someone who can demonstrate the following:

- Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
- Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
- Network Firewalls; e.g. Checkpoint or Cisco ASA
- Network Security; IPS, Antivirus, Antimalware
- Network Management; Routing, BGP, NAC
- Load Balancing and Clustering, NAT
- External Access, Site to Site and Dynamic VPN's, Citrix, VDI
- Forward and Reverse Proxy configuration and implementations
- 2 Factor Authentication mechanisms, SMS, tokens, certificates and PKI
- Microsoft Windows Server, Linux, VMWare, Azure, AWS
- Microsoft Active Directory, Managing Internal and External DNS
- Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
- Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
- Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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