Operations Specialist Gateways

The role:

• Administer the Palo Alto Networks Prisma Access platform and associated services to deliver the enterprise Secure Web Gateway.
• Apply and manage security focused SWG policies, including URL filtering, threat prevention, and application control.
• Configure, verify, and maintain redundancy and failover mechanisms to ensure continuous availability of the service.
• Apply upgrades, patches and system releases using the ITIL Release Management process.
• Diagnose and resolve complex network, application and system internet connectivity issues.
• Implement and maintain role-based access control policies for system administration.
• Collaborate and communicate with project managers, various technology domain stakeholders and application owners to ensure successful operational outcomes.
• Document, review and maintain accurate technical artefacts, with a focus on change processes.
• Analyse and refine existing configurations and policies for improvements.
• User and group provisioning and management.
• Develop and maintain exclusion policies, rules and reporting.

Is this the opportunity for you?

To be successful in this role you will be a technical specialist who enjoys working collaboratively within a team. You will have a strong understanding of enterprise systems and a demonstrated ability to configure and document them according to best practice.

Your experience should include expertise in:

• Demonstrated ability to develop and apply Information Technology Service Management (ITSM) processes based on the ITIL framework, particularly incident, problem, change, release, and configuration management.
• Experience with modern Secure Web Gateway (SWG) solutions, preferably Palo Alto Networks Prisma Access, including skills in physical firewalls, URL filtering, threat prevention, and SSL/TLS decryption.
• A strong practical understanding of enterprise networking, including TCP/IP, DNS, routing, and VPN technologies.
• Working knowledge of both Microsoft Windows and Unix/Linux server environments and how they interact with network security services.
• Experience contributing your technical skills and knowledge to ICT projects to support the delivery of successful outcomes.
• Proficiency in troubleshooting application configuration and interoperability in Windows 10+ enterprise environments, including related software distribution systems.

We are also seeking candidates with strong analytical, conceptual and problem-solving skills as well as demonstrated ability to assess and evaluate technical requirements. You will have excellent communication, liaison and negotiation skills and a proven ability to develop and maintain positive relationships with a wide range of clients and stakeholders.

About Enterprise Technology Services Branch - eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

The Enterprise Technology Services Branch works to ensure Queensland Health has highly secure, stable and cost-effective ICT systems and infrastructure to enable the provision of the best possible level of healthcare. We are passionate about advancing healthcare through digital innovation and, through collaboration with our customers and partners, implement improvements and better ways of doing things to improve patient care, while continuing the ongoing maintenance and upgrading of existing infrastructure and systems.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the 'How you will be assessed' section of the role description.