Team Leader, Trustee Review

1 week ago

Brisbane, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a **Team Leader, Trustee Review** to join the Insurance Services team based in either Brisbane or Melbourne.

This role is available as a **permanent/full-time opportunity.**

We are **flexible** with location provided you can attend the Brisbane or Melbourne office at least once a week.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Demonstrated competence and capability in consistent, decisive and engaging leadership in order to develop, mentor, coach and empower employees to build a high-performance team culture.
- Demonstrated experience in embedding a culture of excellence in the team, including performance management, change management, recruitment and ensuring that the right people are doing the right job.
- Demonstrated leadership in claims handling or trustee decision reviews in the Australian Insurance Industry (preferably Life Insurance).
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients’ interests with integrity.

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps**

LI-DNI

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