Part Time Fulfilment Operations Co-worker

**Job ID**: 299669
- **Date posted**: 19/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Temporary (until January 2026), Part-time, 40hrs/fortnight.
- The Hiring Manager for this role is Meghna Patel - Fulfilment Operations Manager
- Applications close Friday 1 August 2025.
- For this role you will need the availability to work a rotating roster between the hours of 6am and 9pm, including regular closing shifts (9pm finish).
- You must also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

**About this work area**As a Fulfilment Operations Co-worker your responsibilities will include:

- Safely and efficiently picking, packing, checking, and preparing customer orders for delivery or collection within set KPIs.
- Using IKEA systems to manage customer workflow.
- Supporting all customer enquiries with a friendly, helpful, knowledgeable approach as you pick orders in a retail store environment, and hand out click and collect orders to customers.
- Actively contributing to the highest possible stock availability by ensuring accurate picking, checking, and return flow, and taking responsibility to follow up discrepancies to ensure our customers always have the right information.
- Ensuring IKEA Standard Operating Procedures (SOPs), rules, and guidelines are followed throughout the process to ensure the safety of both customers and co-workers.
- Frequent lifting and use of manual handling equipment such as pallet jacks, while working safely alongside forklift operations.
- Supporting the wider fulfilment operations team with tasks where required with tasks like goods replenishment.

As a Fulfilment Operations Co-worker you are or have:

- Strong interest in supply chain and fulfilment operations.
- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments to secure the best possible outcome for the customers.
- Collaborative, as well as a high level of autonomy so you can work effectively independently.
- An energetic approach as you will be on your feet all day, frequently lifting, and using manual handling equipment such as pallet jacks.
- Customer focused with a friendly, helpful approach ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks and communicate well in a fast-paced environment.
- Ability to learn and use internal IT systems to manage workflow.
- A priority on safe work practices and being comfortable with physical work and manual handling, including frequent lifting of flat packed furniture to fulfil orders.

**We need people like you**At IKEA, work is so much more than a job. Come join us