Central Fulfilment Unit Manager

7 days ago

Marsden Park, Australia IKEA Full time

Who you are

You influence the improvement of the business with a focus on customer and co-worker satisfaction, financial business performance and compliance. You have experience of deliver both business result and people development through positively influencing the business directly as well as through good collaboration. You also bring with you an experience of securing implementation of mid-term and long-term strategies and plans and set/follow up goals.

**Responsibilities**:
As the Central Fulfilment Unit Manager, you will take direct responsibility for a customer-centric and high-performing Customer Distribution operations. Your responsibilities will include, but not limited to:

- Accountable for total unit operations in both the distribution centre flow, outbound to the store units and the customer distribution flow for our online customers direct to their homes.
- Accountable for high performing daily operations connected to the central fulfilment unit including standard operating procedures, safe and secure working environment, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost.
- Accountable for full P&L budget and results connected to the assigned central fulfilment unit and to initiate actions when necessary to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations.
- Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business
- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks.
- Responsible for leading, coaching and developing a high performing unit organisation and Unit Management Team including communication, flexibility, performance culture, competence development, succession planning. Responsible for creating and actively maintaining a work environment which supports equality, diversity and inclusion, and well-being.
- Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.

Together as a team

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retailing in reality. To support IKEA in achieving business objectives, Customer Fulfillment acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

  • Central Fulfilment Unit Development Manager

    7 days ago

    Marsden Park, Australia IKEA Full time

    Who you are You enjoy working in a fast paced, vibrant and changing multidimensional environment and appreciate the mix of strategic, tactical and operational tasks. You are someone with excellent knowledge of continuous improvement processes and change management. Your previous experience in project development management strategies shows you can identify...

  • Central Fulfillment Goods Flow Manager

    4 days ago

    Marsden Park, Australia IKEA Full time

    WHO YOU ARE At IKEA, our people are at the heart of everything we do. With a passion for logistics and home furnishing, you are driven to secure the best possible customer experience through ensuring a smooth logístical operation. You have a good understanding of the IKEA supply chain methods and IKEA customer meeting points so you can secure excellent...

  • Logistics Continuous Improvement Manager

    6 days ago

    Marsden Park, Australia IKEA Full time

    Who you are You enjoy working in a fast paced, vibrant and changing multidimensional environment and appreciate the mix of strategic, tactical and operational tasks. You are someone with excellent knowledge of continuous improvement processes and change management. Your previous experience in project development management strategies shows you can identify...

  • Unit People

    2 weeks ago

    Marsden Park, Australia IKEA Full time

    **Job ID**: 269835 **Date posted**: 16/12/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Fulfillment Centre Manager

    2 weeks ago

    Parramatta Park, Queensland, Australia beBee Careers Full time

    We are looking for a highly experienced professional to lead our fulfillment operations, driving customer satisfaction and operational excellence.About The RoleAs Head of Fulfilment and Planning, you will oversee the entire fulfillment process, from receipt of orders to delivery of products, ensuring seamless execution and exceptional customer experiences....

  • Business Controller

    3 days ago

    Marsden Park, Australia IKEA Full time

    Who you are You are a pro-active, trustworthy business partner and leader who takes a multi-dimensional view of the business, connecting the needs of customers and the organisation. You support and challenge the organisation through business-case thinking. Take the lead in developing and promoting lean, simple and effective ways of working. With your...

  • Business Navigation Specialist

    3 days ago

    Marsden Park, Australia IKEA Full time

    Who you are You are a pro-active, trustworthy business partner and leader who takes a multi-dimensional view of the business, connecting the needs of customers and the organisation. You support and challenge the organisation through business-case thinking. Take the lead in developing and promoting lean, simple and effective ways of working. With your...

  • Continuous Improvement Leader

    2 weeks ago

    Marsden Park, Australia IKEA Full time

    Who you are You enjoy working in a fast paced, vibrant and changing multidimensional environment and appreciate the mix of strategic and operational tasks. You are a people’s person, with proven experience leading through the unknown. You are a confident communicator who can communicate clearly and effectively to influence other co-workers and leaders...

  • Warehouse (Logistics) Team Leader

    6 days ago

    Marsden Park, Australia IKEA Full time

    WHO YOU ARE You enjoy working in a fast paced, vibrant and changing multidimensional environment and appreciate the mix of strategic, tactical and operational tasks. You are a people’s person, with proven experience leading through the unknown. You are a confident communicator who can communicate clearly and effectively to influence other co-workers and...

  • Unit Manager Rpn5

    3 days ago

    Deer Park, Australia Forensicare Careers Full time

    Unit Manager (RPN5) - Full Time Permanent Position Based at Dames Phyllis Frost Centre, Deer Park. - Extensive investment in facilities and people supporting significant expansion - Salary $123,583.20 RPN5 plus super & benefits - Interstate and International relocation support provided to eligible applicants - International Visa Sponsorship provided -...