Central Fulfilment Unit Manager

3 days ago

Marsden Park, Australia IKEA Full time

Who you are

You influence the improvement of the business with a focus on customer and co-worker satisfaction, financial business performance and compliance. You have experience of deliver both business result and people development through positively influencing the business directly as well as through good collaboration. You also bring with you an experience of securing implementation of mid-term and long-term strategies and plans and set/follow up goals.

**Responsibilities**:
As the Central Fulfilment Unit Manager, you will take direct responsibility for a customer-centric and high-performing Customer Distribution operations. Your responsibilities will include, but not limited to:

- Accountable for total unit operations in both the distribution centre flow, outbound to the store units and the customer distribution flow for our online customers direct to their homes.
- Accountable for high performing daily operations connected to the central fulfilment unit including standard operating procedures, safe and secure working environment, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost.
- Accountable for full P&L budget and results connected to the assigned central fulfilment unit and to initiate actions when necessary to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations.
- Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business
- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks.
- Responsible for leading, coaching and developing a high performing unit organisation and Unit Management Team including communication, flexibility, performance culture, competence development, succession planning. Responsible for creating and actively maintaining a work environment which supports equality, diversity and inclusion, and well-being.
- Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.

Together as a team

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retailing in reality. To support IKEA in achieving business objectives, Customer Fulfillment acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

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