Central Fulfillment Goods Flow Manager

4 hours ago

Marsden Park, Australia IKEA Full time

WHO YOU ARE

At IKEA, our people are at the heart of everything we do. With a passion for logistics and home furnishing, you are driven to secure the best possible customer experience through ensuring a smooth logístical operation. You have a good understanding of the IKEA supply chain methods and IKEA customer meeting points so you can secure excellent quality in all goods flow processes. You have incredible people leadership skills as well as excellent communication to alter your style based on different learning capabilities of the receiver. You thrive in building relationships to achieve successful outcomes for our customers, our co-workers and the business. You demonstrate good self-awareness leading yourself and others, and strive to provide a great working environment, whilst delivering results. You are a forward thinker who works calmly under pressure, takes ownership of quick decisions and problem solving. You are highly organised with a flexible and proactive mind-set. You lead through people and have a strong desire to attract, develop and nurture talent for succession.

YOUR RESPONSIBILITIES

As Central Fulfilment Goods Flow Manager, you will be leading and managing the operations of the Goods Flow team, delivering and receiving goods within appropriate time frames, quality standards and with the lowest operational costs.
You will be responsible for, but not limited to:

- Achieving set Distribution Centre, Customer Distribution Centre, Central Parcel Unit targets, and developing and implementing better ways of working in collaboration with the Central Fulfilment team.
- Analysing and reporting of all flows and ensuring execution of range and mapping strategy to enable optimised space utilisation.
- Securing sufficient mid-term staff, shift, and equipment planning based on volume forecast tools, to ensure operational activities meet goods availability.
- Identifying, recruiting, retaining and developing talents in the goods flow team to secure a diverse, competent and high performing team and future succession.
- Securing any necessary training or licencing for Goods Flow co-workers in a timely manner.

Together the Central Fulfilment team are behind the scenes that make sure IKEA products are secured through to all sales channels with great lead times, availability and quality at the lowest possible prices. We use our supply process expertise to balance high performance and long-term profitability, creating the best possible customer experience. This is one department always challenging effective and efficient ways of picking up the products for our customers all with the end goal of working together to improve the customer experience at IKEA.

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