Front Office Manager

2 days ago

Bankstown, Australia MERCURE Full time

**Company Description**
Are you a dynamic hospitality professional ready to lead and inspire? At **Mercure Sydney Bankstown**, we’re seeking a passionate **Front Office Manager** to be the face of our hotel, ensuring unforgettable guest experiences every day.

As the heartbeat of our vibrant Front Office team, you’ll manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. With a focus on innovation, teamwork, and a flair for problem-solving, you’ll create a welcoming environment where every team member and guest feels at home.

**About Us**:
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

**As our next Front Office Manager reporting directly to the General Manager, you will**:

- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming environments and memorable moments for both guests and team members
- Drive guest service initiatives within a diverse Front Office Team
- Empower the team to consistently exceed guest expectations
- Coach and mentor Guest Service Agents and Assistant Managers in their career development
- Collaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activities
- Be mentored by an experienced General Manager

**Qualifications** Your Skills and experience include**:

- Previous leadership role in a small to medium size property
- Roster and Revenue Management preferred
- Understanding of hotel property management system
- Conflict resolution and negotiation skills
- Flexibility to work across morning and afternoon shifts and weekends
- Ability to train and mentor the team
- Hold a valid Responsible Service of Alcohol and First Aid certificate.

**Additional Information** What’s in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Career mobility opportunities within our International Hotel Group
- Global perks in hotels and Accor partners
- Fun, supportive, and collaborative working environment

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
- Please note, you will require full working rights in Australia to be eligible for this position._

  • Front Office Coordinator

    2 days ago

    Bankstown, Australia Smiles on Chapel Full time

    Join Our Dynamic Dental Team as a Front Office Administrator! Are you an organised and friendly individual with a passion for delivering exceptional customer service? We are looking for a Full-Time Front Office Administrator to join our family-centred dental practice, where you’ll play a key role in transforming patient experiences and ensuring our...

  • Front Desk Receptionist

    2 weeks ago

    Bankstown, Australia Aussizz Group II Migration & Education Consultant Full time

    **About the business** Aussizz is a leading name in the Education and Migration industry with a reputation for our innovative methods and successful visa outcomes. We are a global organisation, widespread in Australia, New Zealand, UAE and India, comprising over 20 offices. We are members of several elite consortia of education and migration agents such as...

  • Front of House Staff

    6 days ago

    Bankstown, Australia Aerow Air Conditioning Full time $22,950 - $27,000 per year

    Oliver Brown Bankstown is looking for a trusty, well-presented front of house staff to supplement our existing team. Contingent on their placement, front of house staff may be responsible for receiving guests, escorting them to their tables, and taking care of customer compliments and complaints. You should also provide customers with a check upon completion...

  • Aircrew Officer

    11 hours ago

    Bankstown, Australia Coulson Group Full time

    **ABOUT COULSON AVIATION AUSTRALIA** Coulson Aviation Australia is a subsidiary of global aerial firefighting company Coulson Aviation and supports Australian States and Emergency Service Organisations with the provision of aircraft and experienced team members. Coulson Aviation operates across the world with a fleet of large aerial firefighting assets...

  • Café Manager

    4 days ago

    Bankstown, Australia Piccolo Me Full time

    Piccolo Me is an innovative and fun café chain, with currently 32 stores across Sydney & Melbourne, and many more to come! Joining the Piccolo Me family is more than just a job. Whilst customers are at the heart of what we do, it is also about **YOU**. With our company constantly innovating and growing, there is unlimited potential for you to develop your...

  • Parking Compliance Officer

    1 week ago

    Bankstown, Australia City of Canterbury Bankstown Full time $80,000 - $100,000 per year

    Here at CBCityThe City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.The roleWe are seeking a...

  • Dental Receptionist

    6 days ago

    Bankstown, Australia Smiles on Chapel Full time

    We are currently seeking 2 Front Office staff for a Full Time & Part Time role. About you: You have a genuine interest in providing excellent customer service and patient care. You possess exceptional communication & organisational skills with a passion for efficient task & time management. You are highly motivated & proactive, with an ability to work well...

  • Office Administrator

    1 week ago

    Bankstown, Australia DH & Associates Full time

    **Office Administrator** Our client is one of the leading global freights forwarding and logistics service provider and due to recent developments, they are looking for an Office Administrator(Office/Billing/HR Support) to join their Operations Team. **ESSENTIAL DUTIES/ RESPONSIBILITIES**: - Clerical and administrative support to Group Leader (CFO) and HR...

  • Office Administrator

    2 days ago

    Bankstown, Australia DH & Associates Full time

    **Office Administrator** Our client is one of the leading global freights forwarding and logistics service provider and due to recent developments, they are looking for an Office Administrator(Office/Billing/HR Support) to join their Operations Team. **ESSENTIAL DUTIES/ RESPONSIBILITIES**: - Clerical and administrative support to Group Leader (CFO) and HR...

  • Medical Receptionist

    2 days ago

    Bankstown, Australia ProActive Psychology Full time

    **Medical Administration/ Receptionist in a Psychology Clinic** **About The ProActive Psychology Practice**: The ProActive Psychology Practice is a private Psychology Practice located in both Bankstown and Fairfield NSW. We are a small group practice that provides psychological services for a wide spectrum of disorders, offering individual and group therapy...