Rostering and Administration Officer

**Description**:
Do you have **organisational and problem-solving skills** that are not being utilised to their full potential?

Do you want to work in a place where your input is **valued and respected**?

Do you enjoy **communicating with people** of diverse backgrounds?

**Finally, a job that’s RIGHT for you**

An exciting position of **Scheduling and Administration Officer** has become available for a motivated and passionate individual wanting to further their career.

Right at Home is one of the leading providers of quality in-home care in Australia. Our mission is “to improve the quality of life for those we serve”, ensuring we provide the RIGHT CARE to our clients. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability. Our services help clients to remain safe and independent in their own home.

**About the Role**

You will be a responsible for:

- Rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner.
- Answering phone calls and assisting with client and stakeholder enquiries.
- Using a software program to enter service details/service bookings
- Develop rosters to achieve efficiency and maximise the use of resources
- Utilise workforce to cover shift shortfalls
- Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process, ensuring accurate information is provided to stakeholders
- Ensure compliance with all relevant legislation, standards, and regulations.
- Liaison with brokers, other referral sources, staff members, carer staff, clients and their families
- Providing assistance with a high volume of inbound and outbound calls
- Ensure all client’s contact is managed in an empathetic, friendly, engaging and patient manner to quickly build rapport, trust, and confidence with your stakeholders.
- Assisting with administrative tasks and recruitment of care staff.
- Carrying after-hours phone on a rostered basis

**Benefits**:

- Employee rewards program
- Professional development opportunities
- Work phone and laptop provided

**Schedule**:

- Monday to Friday
- After-hours/on call duties by roster

**Salary**:
$70,000 - $80,000 plus super

**Qualifications**:
**Essential requirements**:

- Demonstrated experience in a similar high-volume staff rostering and scheduling role
- Demonstrated knowledge and understanding of rostering and scheduling processes
- Understanding of industry relations, awards, agreements and how they impact on rosters is highly regarded.
- CERT III in home and community care, aged care or disability care is preferrable.
- Exceptional communication skills, both written and verbal
- Demonstrated integrity, professionalism, and high level of resilience
- Strong planning and organisation skills with good attention to detail with data entry
- Great communication & team work skills
- Flexibility & the ability to adapt to change
- Current Driver’s licence and access to a comprehensive insured vehicle
- Current First Aid and CPR Certificate
- Australian Federal Police Check (or willingness to obtain)
- NSW Working with Children’s Check (or willingness to obtain)

**Preferred Skills**:
**Preferred Skills**:

- Moderate competency in Microsoft Office skills.
- A passion for respectfully empowering and caring for people.
- Willingness to participate in further training and education opportunities.
- Problem solving, negotiation and conflict resolution skills
- Detail-oriented.
- Ability to provide exceptional support to our care workers when they need assistance with anything related to our external clients - Empathy is essential