Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Weploy Full time
Customer Support Specialist (Superannuation)

Sydney

Customer Support Specialist — Superannuation (Fintech)

Love solving problems and building trust with customers?
Join a small, high-performing team with a fintechin Sydney. You'll be the first point of contact for oursuperannuation members, with exposure tomanaged investmentsandUS Investing.

What's in it for you:
  • Permanent role FT hours
  • Hybridwork:2 days WFHeach week (Sydney CBD office)
  • Health & wellness benefits +WFH allowance
  • The impact of a growing fintech with global reach
What you'll be doing:
  • Helping members viaemail, chat & phonewith friendly, accurate support
  • Handlingsuperqueries: contributions, rollovers, insurance, account changes & compliance
  • Supporting customers across Super & US Investingproducts
  • Managing feedback & complaints with care, closing the loop on issues
  • Logging insights and partnering with Product, Risk & Compliance to improve the experience
  • Meeting quality, accuracy and response-timeKPIs
What we're looking for:
  • 2+ yearsinsuperannuation customer supportor super fund operations
  • 2–3 years totalin B2C support/customer success (or similar)
  • CRM & live chat proficiency; strong written & verbal communication
  • Solid understanding ofsuper regulations& member processes
  • Nice to have:RG146, life insurance & investments exposure
  • Empathy, initiative, attention to detail and strong compliance awareness
  • Full Australian work rights
If you care about great customer experiences and want to help people invest in their future,apply todayand take the next step in your fintech career

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Customer Service (Face to face)

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