Customer Service Officer

2 weeks ago

Sydney, Australia Followmont Transport Full time

**Customer Service Officer** **-** **(**ADM00000465**)**

**Description**

Are you an initiative-taking and organized individual who excels in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dynamic team in the transport industry. If you have customer service experience, strong communication skills, and a passion for building relationships, we want to hear from you

The Opportunity:
**Work Schedule**: Monday to Friday | 9:00 am to 5:06 pm-
- Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded.- Perform general office and administration duties, including data entry and maintaining accurate records.- Collaborate with team members to foster a supportive, harmonious environment and continuously improve customer service processes and procedures.

What is in it for you:
**Prime Location**: Convenient Sydney location with free on-site parking.**Employee Perks**: Access to a Workplace Benefits Program offering discounts at major retailers.**Health Discounts**: Enjoy reduced rates on single or family health cover.**Wellbeing Support**: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.**Recognition Programs**: Be rewarded for your contributions with our dedicated recognition initiatives.

About You:
We are seeking someone who thrives in a collaborative environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships, and creating a collaborative atmosphere, this is the role for you.

**Qualifications**

Skills and Qualities:
**Customer Service Experience**: You are confident on the phone and skilled at handling customer inquiries with professionalism and empathy.- **Moderate Conflict Resolution Experience**: Able to manage and resolve customer issues with patience and professionalism.**Good Time Management Skills**: Capable of prioritizing tasks and managing time efficiently in a busy environment.**Transport Knowledge (Advantageous)**: Familiarity with the transport industry would be beneficial but not required.

Key Characteristics of the Role:
**Fast paced and Dynamic**: Every day brings something different, and you will be handling multiple tasks while interacting with various people.**Team-Focused**: You will work closely with others to ensure tasks are completed efficiently and collaboratively.**Attention to Detail**: You will need to manage tasks accurately while maintaining strong relationships.**Customer-Oriented**: You will focus on helping customers, following guidelines to ensure their satisfaction.**Positive, Persuasive Communication**: A friendly, constructive approach is key when motivating and communicating with both customers and team members.

**How to Apply**:
Location: 89 Lockwood Rd, Erskine Park NSW 2759
- Service | Unity | Passion | Integrity | Innovation | Care_

**Primary Location**: AU-NSW-Sydney

**Job**: Administration

**Employee Status**: Permanent

**Schedule**: Full-time

**Unposting Date**: 20/Nov/2025, 7:59:00 AM

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