Scheduling Officer

**About Us**

Hope & Care Community Services is a NDIS-registered organisation committed to supporting individuals and families to live their best lives. We offer a range of services including Supported Independent Living (SIL), in-home and community supports, mental health care, and youth residential programs. Our mission is to build a more inclusive and caring community through advocacy, personalised care, and practical support.

**About the Role**

We’re looking for a proactive and organised **Scheduling Officer** to join our head office team in Greenslopes. In this key role, you'll be responsible for coordinating support worker shifts across our services, ensuring participants receive the care they need and staff are supported with clear, timely rosters. It’s a great opportunity for someone who enjoys working with people, solving problems on the fly, and keeping everything running like clockwork.

**What You’ll Be Doing**

You’ll be part of a supportive, fast-paced team helping to coordinate care delivery through effective rostering and communication.

**Rostering & Scheduling**:

- Build and update staff rosters based on participant needs and staff availability.
- Respond quickly to shift changes, cancellations, or urgent coverage needs.
- Maintain up-to-date scheduling data using our workforce software (e.g., Brevity).
- Ensure compliance with Award conditions and Participant funding requirements.

**Staff Coordination**:

- Communicate roster updates and shift offers to staff in a timely and clear manner.
- Liaise with Support Coordinators and Team Leaders to understand staffing requirements.
- Maintain awareness of staff availability, qualifications, and preferences.

**System & Data Management**:

- Accurately enter shift data into rostering and HR systems.
- Monitor real-time shift statuses and follow up on missing or incomplete shifts.
- Use internal systems (like SharePoint and Brevity) to help track scheduling and compliance.

**Communication & Team Support**:

- Act as a key contact point for scheduling enquiries from staff and managers.
- Collaborate with the HR and admin team to support smooth onboarding of new staff into rosters.
- Assist with general coordination and admin tasks related to workforce planning.

**About You**
- Strong attention to detail and great time management skills.
- Friendly communicator who works well under pressure.
- Comfortable using rostering platforms (Brevity, ShiftCare, etc.) or quick to learn.
- Experience in disability, aged care, or health sector scheduling is a big plus.
- Able to juggle priorities and adapt to last-minute changes.
- Collaborative team player with a positive, proactive attitude.

**Why Join Us?**

At Hope & Care Community Services, we value our team members and foster a supportive and inclusive work environment. This role offers an excellent opportunity for someone looking to develop their career in administration, HR, recruitment, or scheduling within a growing organisation.

We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday
- Shift work

**Experience**:

- business administration: 1 year (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person