Service Quote Writer

6 days ago

Dandenong, Australia Toyota Material Handling Australia Full time

**About the Role**

The _Service Quote Writer (SQW)_ position is responsible for coordinating and finalising Material Handling Equipment repair quotes. This role provides assistance to ASR’s (Area Service Representative) by providing quotes to customers for all tyre and wheel replacements in addition to any Rental return, De-hire Customer damage Repairs. The main function is to complete quoting process and submit to the customers in timely manner. The SQW works closely with the _Area Service Representatives (ASRs) _and overall Branch Service and Rental Teams

**Key Duties & Responsibilities**:

- Work with TMHA internal departments, suppliers, contractors and Account Managers to ensure accurate pricing is applied to quotes.
- Work with the Rental Manager, ASR’s and Service Department to ensure all Rental return De-hire Customer damage to TMHA Rental units is priced accurately and invoiced according to customer Rental Agreement Terms & Conditions.
- Follow-up and chase outstanding quotations in order to improve the level of customer service and to maximise retail work. Keep track of quotations and provide relevant reporting when requested.
- Compile and complete all quotes in an accurate and timely manner to meet TMHA and customer requirements.
- Liaise with technicians and identify necessary parts, sublets and labour required for repairs.
- Update and support relevant databases and systems and ensure all data is correct.

**Skills and experience**:

- Trade/mechanical background with field or workshop experience (beneficial).
- Experience with Microsoft products (word, excel, outlook) and ERP - (SAP or similar) system.
- Proven experience with liaising and negotiating with all levels of management, internal and external customers.
- Experience in processing high volume of Purchase Orders and Quotes in an accurate and timely manner.
- Solid experience in the spare parts department and TMHA system knowledge.
- Strong verbal and written communication skills.
- Strong work ethic in all dealings with customers and TMHA personnel.

**About TMHA**:
Toyota Material Handling Australia (TMHA) is Australia's number one forklift company and is the exclusive Australian retailer for new sales of world renowned forklift brands - Toyota & Huski branded equipment (for the company overview video please follow the YouTube link). We pride ourselves for being a strong, family orientated, financially secure business with a great future and prime focus on the development of our people

**Our commitment**

**How to Apply**

Submit a current resume and cover letter by clicking ‘apply’.

Pre-employment medical assessments, including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process.
- Please note: In accordance with the Toyota Material Handling Australia (TMHA) COVID-19 safety approach, it is a condition of employment that before commencing employment all new TMHA employees must be fully vaccinated with a TGA approved COVID-19 Vaccine and provide relevant evidence of vaccination (or provide a Government COVID-19 Vaccine Medical Contraindication form that has been completed by a medical practitioner)._

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