Family Support Administration Specialist

515378
- Brisbane, QLD, 4000
- Customer and Marketing
- Permanent Full time

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G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000 children every day. Our core values of _passion, innovation, dedication, compassion_, and _integrity,_ unite us on our journey to ensure the health and happiness of future generations. We are committed to developing a culture that empowers and rewards our team of early childhood educators, teachers, leaders, and support office.

**The Opportunity**

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8’s network of 430+ Centres and 21 brands.

**Your day-to-day**

No two days are the same; this role is diverse, with depth and breadth to cement your career, now and into the future. Areas of core responsibility include, but are not limited to:

- Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
- Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
- Record and maintain our customer enquiries database within our CRM
- Work across multiple technology platforms and databases
- Identify and escalate complex enquiries
- Liaise with our centre network to enhance the quality of support provided to our families and centres

**About You**

You thrive in a fast-paced and engaging work environment, valuing strong partnerships, collaboration, and a commitment to excellence. As someone who takes ownership of outcomes, you embrace the complexity and challenges that come with this role, while maintaining an agile and result-driven mindset. To be successful in this role, you should possess the following skills and experiences:
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

- Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
- A genuine interest / passion for early education and childcare
- Ability to confidently work across multiple systems and databases
- Strong customer service and relationship building skill-set
- Clear and concise written and verbal communication skills
- Excellent organisation skills and ability to stay focused in a high-volume environment.
- Able to work on a 38-hour rotating roster, available to work any shift between the hours of Monday to Friday 7:00am to 7:00pm
- _Hold, or be willing to obtain, a valid working with children check_

**Benefits Include**:

- Competitive salary package
- Work From Home & Hybrid working conditions encouraged.
- Flexibility to travel to both Support Office locations, Brisbane CBD and Gold Coast.
- Career development opportunities as part of a large ASX-listed company
- Flexible working arrangements and role autonomy
- Access a 50% discount on early education and childcare fees at any G8 Education Centre.
- Exclusive access to our employee benefits program covering a wide range of discounts and promotions.
- G8 Education is a c_ommitted advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child_ abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment. _All G8 Education employees will need to hold a relevant Working with Children Check upon their commencement into the business._