Family Support Specialist

2 weeks ago

Brisbane, Australia G8 Education Full time

517646
- Brisbane, QLD, 4000
- Customer and Marketing
- Permanent Full time

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G8 Education is one of Australia’s largest early education and care providers, with more than 400+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 45,000 children every day. Our core values of passion, innovation, dedication, compassion, and integrity, unite us on our journey to ensure the health and happiness of future generations where we are committed to developing a culture that empowers and rewards our family of early childhood educators, teachers, leaders, and support office team members.

**The Opportunity**

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8’s network of 430+ Centres and 21 brands.

If selected for this exciting call centre opportunity, you will be responsible for the following:

- Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
- Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
- Record and maintain our customer enquiries database within our CRM
- Work across multiple technology platforms and databases
- Identify and escalate complex enquiries
- Liaise with our centre network to enhance the quality of support provided to our families and centres

**About You**

To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

- Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
- A genuine interest / passion for early education and childcare
- Ability to confidently work across multiple systems and databases
- Strong customer service and relationship building skill-set
- Clear and concise written and verbal communication skills
- Excellent organisation skills and ability to stay focused in a high-volume environment.
- Able to work on a 38-hour rotating roster, available to work any shift between the hours of Monday to Friday 7:00am to 7:00pm

**Benefits Include**:

- Competitive salary package
- Work From Home & Hybrid working conditions encouraged.
- Career development opportunities as part of a large ASX-listed company
- Flexible working arrangements and role autonomy
- Access a 50% discount on early education and childcare fees at any G8 Education Centre.
- Exclusive access to our employee benefits program covering a wide range of discounts and promotions
- G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment._

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