Knowledge Management Specialist

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Knowledge Management Specialist to manage and enhance our Knowledge Management system to support the Customer team by documenting work instructions, review feedback, update processes and document changes.

You’ll join a team that will support leading enhancements to our Knowledge Management ecosystem.

As our Knowledge Management Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:
- Work with key stakeholders to gather and understand requirements from Customer teams- Maintain up-to-date awareness of best practice in knowledge management technologies and practises- Continually review the structure of content ensuring users’ needs are being met- Research and create engaging content to promote usage whilst optimising usability and accessibility- Review and amend all work instructions impacted by new processes to ensure accuracy is maintained- Develop monthly & weekly reporting capturing key business objectives- Provide support to peers within the Knowledge Management team

This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Minimum 2 years knowledge management experience in a contact centre environment- High level of accuracy and attention to detail- Strong PC skills including experience in knowledge management systems, Visio, Jira, Miro, and MS Office- Strong analytical skills and experience in working with complex systems in a service delivery environment- Well-developed documentation skills, particularly in process-mapping and business cases to support improvement solutions- Exceptional communication, consultation, influencing and interpersonal skills

With a career at Transurban, you’ll enjoy a range of benefits, including:
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well- Learning and development opportunities to support your career interests- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more- Share offers and insurance benefits- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

If you require any adjustments or support during the recruitment process, please contact us on


Job Type:
Permanent

Closing Date:
29-Jan-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC