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Salesforce Service and Sales Cloud Advance Admin

2 weeks ago

Paddington, Australia Multitude Full time

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).

Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.

As a **Salesforce Service and Sales Cloud Advanced Admin**, you will play a critical role in managing, configuring, and optimising Salesforce to meet business needs. You’ll collaborate with cross-functional teams to implement innovative solutions, resolve technical issues, and ensure the platform supports organisational goals effectively.

**Key Accountabilities**:

- Create and manage all aspects of user security, including profiles, roles, permissions, and sharing rules.
- Customise and configure Salesforce for Service and Sales Cloud to meet business requirements.
- Manage data automation, reporting, and analytics to enhance operational insights.
- Handle system integration tasks and optimise the platform for seamless workflows.
- Provide ad hoc training and support to end-users.
- Upgrade and configure Salesforce for optimised integration with other systems.
- Resolve production support tickets and address logged issues efficiently.
- Monitor adherence to standard processes and compliance with corporate policies.
- Configure Salesforce maintenance requests and execute data migrations.
- Document knowledge base articles and system process flows for reference.
- 2+ years of experience delivering Salesforce technical services, including custom objects and fields, flows, process builder, validation rules, page layouts, and reports.
- Expertise in administering Salesforce Service and Sales Cloud, with familiarity in Salesforce Einstein and cloud capabilities.
- Proficiency with data tools like Data Loader; experience with Talend ETL is preferred.
- Familiarity with Jira and Confluence is an advantage.
- Strong attention to detail with data management experience.
- Excellent written and verbal communication skills, with the ability to engage with users at various proficiency levels.
- Experience with Agile delivery is preferred.
- Salesforce Admin or Advanced Admin certification required.

**What’s in it for you**:

- Workation Policy for up to 60 calendar days per year
- Hybrid flexible working model
- Access to LinkedIn learning with over 8000 courses
- Share purchase matching program
- Opportunities for growth, the realization of one's ideas, and further training
- The opportunity to work in a dynamic, international, evolving company

**Please note: Benefits may vary depending on the location of employment.**

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