Admin — Retail Operations

3 days ago

Paddington, New South Wales, Australia Hands Full time $45,000 - $65,000 per year

Hands is a growing lifestyle gift and homewares store in Paddington. We're looking for a proactive, detail-oriented team member who loves variety — from organising supplier orders and invoices to helping on the shop floor when needed. This hands-on operations role is a chance to be part of a close-knit, creative team, with plenty of room to grow alongside the business.

The role

We are looking for an Admin & Operations Coordinator to support the smooth running of both our retail stores and eCommerce. This varied role includes:

  • Managing supplier orders, products, invoices and inventory.
  • Being the first point of contact for online customer interactions across email and other channels.
  • Supporting store teams with floor duties, merchandising, and customer service when required.
  • Assisting in marketing activities.
  • Helping with warehousing, order fulfilment and stock handling.
  • Taking on general admin and office support across the business.

Essential to your success will be:

  • You're highly organised and detail-oriented, but also adaptable — happy to jump between spreadsheets and store-floor tasks.
  • You enjoy solving problems, improving processes, and keeping things running smoothly day-to-day.
  • You have excellent time management and communication skills, with a friendly, customer-service mindset.
  • You're self-motivated and reliable, able to work independently, but also a real team player when the store is busy.
  • You're comfortable in a growing small business where everyone pitches in and no two days look exactly the same.

Requirements:

  • Minimum 1 years' experience in an admin, coordination, or retail operations role.
  • Retail or eCommerce experience (or both) — you understand how stores and stock move in the real world.
  • Strong skills in Excel/Google Sheets and email communication.
  • Experience with inventory, invoicing, or order processing is a plus.
  • Physically able to assist with store and stock tasks (unpacking deliveries, moving boxes, setting up displays).
  • A positive, proactive attitude — willing to learn and grow with the team.

In return, we will reward you with a competitive salary package, generous staff discounts, and the opportunity to be a core and long-term part of the team. There are fantastic career opportunities that will come with the growth of the business for people who are passionate and committed to doing their best at Hands.

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