Client Reporting Analyst

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Client Reporting Analyst - Melbourne

The Opportunity

At Toll, we move the businesses that move the world. Toll will manage and deliver a range of services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa applicants within the Assisted Passage Program.

In this newly created role, the Client Reporting Analyst will primarily support the Solutions and Design Manager with contractual and operational reporting requirements. This includes scheduled and ad hoc reporting that covers KPIs, core operational outputs and the crafting and publishing of management reporting.

As the Client Reporting Analyst, you will:
- Focus will be on streamlining regular reports and contributing to quarterly Client Status Report.- Analysing data and expanding current customer and internal reports with
close collaboration with processing teams and AMS team.- Supporting the Business Assurance and Supply Chain assurance roles with reporting support that these functions require.- Preparation of Contractual meeting Minutes.- Other duties as required to support the Home Affairs Account

About You

To be successful in this role, you will need:
- Advanced use of Microsoft Office suite of products including Word, Excel, PowerPoint.- Proficiency in Low-code/No-code tools (Microsoft Power Platform) desired but not essential.- Design, graphics, and formatting expertise (would be an advantage).- Availability to travel interstate and international when and where required.- Capacity to communicate effectively with a wide range of people and diverse personalities and manage highly pressured situations in a demanding environment.- Understanding of Home Affairs structure.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.