Billing Analyst

14 hours ago

Melbourne, Australia Origin Energy Full time

Join a company who cares about our customers
- Hybrid and flexible working environment; 12 month engagement
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
Service Delivery business unit strategy aims to develop and implement a plan to effectively deliver services to our clients and its customers. This strategy includes identifying client needs, developing a service delivery model, implementing operational processes and systems, focusing on continuous improvement, and building a strong team to support service delivery.

**Why this role matters?**
- Service delivery of the end-to-end billing process including pricing administration, enhancement testing, client reporting and meter data management of the Embedded Network portfolios for our clients and their customers.
- Analyse billing/meter data to identify trends and patterns and make recommendations to improve billing processes. Billing Audit report accounts Investigation and remediation actions
- System testing of new functionality (UAT) for release.
- Coordinate and manage meter readers and contractors to ensure no delays in reading schedule including adhoc service requests. Monitor missing meter reads and follow up missing data with meter readers and contractors if required.
- Process and validate both manual meter reads and meter data in WINworx.
- Monitoring, evaluating and resolving billing/meter data exceptions to ensure consistency and high-quality service. Identify any billing or reporting errors/exceptions and work with the appropriate teams to correct them

**What will you bring?**
- Join our team and have each other's backs
- Using your talent for data analysis in Power BI / SQL / MS Office Suite / Teams
- Preferably you have previous Energy or Utilities experience
- Proficient in data analysis techniques. Identify trends, patterns, and anomalies in billing data, and use this information to make recommendations for process improvements.
- Highly detail-oriented and have excellent accuracy in their work. Be able to identify errors or discrepancies in meter/billing data and take corrective action to resolve issues.
- Communicate effectively with both internal stakeholders and external customers. Explain complex meter/billing concepts in a clear and concise manner and be able to resolve any billing-related inquiries or disputes.
- Customer service skills to handle customer inquiries, complaints, and disputes. They should be able to respond to customer needs in a timely and professional manner

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

  • Billing Analysts

    4 days ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    We're seeking 5 Billing Analysts that are essential to the success of this project. This is the perfect opportunity to utilise your accounting skills **Company** With a history dating back 100 years, this client designs, builds and sustains assets, infrastructure and facilities and they are the leading provider of integrated services across Australia and...

  • Billing Analyst

    4 days ago

    Melbourne, Australia Alinta Energy Full time

    **Great opportunity for someone with analytical Billing experience**: - **Exciting opportunity to work in a dynamic framework**: - **12 month max term contract within a hybrid working environment** Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is...

  • Retail Billing and Operations Analyst

    1 week ago

    Melbourne, Australia ZEN Energy Full time

    **Retail Billing and Operations Analyst** Location: Melbourne, VIC **Salary**: $98,000 to $108,000 base plus super Advertisement Length: 30/05/2025 to 14/06/2025 About ZEN Energy ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single...

  • Billing / Invoicing Analyst

    2 days ago

    Melbourne, Australia Sharp & Carter Full time

    Initial 4 - 6 month temporary role - CBD location with flexibility to work from home - Attractive hourly rate **The Organisation**: Our client is a global environmental services business who have a strong commitment to enhancing a positive workplace culture within the organisation. Expansion over recent years has seen the organisation become an instantly...

  • Analyst, Billing Analytics

    1 week ago

    Greater Melbourne Area, Australia Alinta Energy Full time

    Deliver actionable insights to improve billing operationsCollaborate across teams to drive data-led decisionsEnjoy flexible working, energy discounts & career growthAlinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its...

  • Data Analyst

    2 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne CBD **Salary** AU$750 - AU$850 per day **Job Type** Full Time **Ref** BBBH100437_1680501728 **Contact** Ben Austin **Posted** about 2 hours ago Our client is a leading provider of secure online payments services currently seeking a Data Analyst to help consolidate a traditionally manual process and host all...

  • Billing Systems Lead

    2 weeks ago

    Melbourne, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! About the...

  • Test Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talenza Full time $100,000 - $110,000 per year

    Location: Melbourne (Hybrid)Salary: $100,000-$110,000 + SuperDuration: 12-Month Fixed Term ContractStart: ASAPThe OpportunityTalenza has partnered with a leading organisation in the essential services sector to find an experienced Test Analyst. Working on one of the organisation's core billing platforms, this role is crucial to ensuring smooth delivery of...

  • Test Analyst

    1 week ago

    Melbourne, Victoria, Australia New World Management Full time $60,000 - $90,000 per year

    Job Description: Tester Water Billing Project (3-Month Contract)About the RoleWe're seeking an experienced Tester to support a large-scale Water Billing project through a critical phase of delivery. This is a hands-on contract role ideal for someone who thrives in fast-paced project environments and enjoys partnering closely with end users to ensure...

  • Business Analyst

    2 weeks ago

    Greater Melbourne Area, Australia The Talent Initiative Full time $80,000 - $120,000 per year

    We're Hiring: 2 Business Analysts – Retail Transformation (Energy Utility Project)Are you a Senior BA with a knack for navigating complex service and operations environments? The Talent Initiative is seeking two outstanding Business Analysts to join a major Retail Transformation program with a leading energy utility.About the Role:This is a broad,...