Service Operations Specialist

1 week ago

Sydney, Australia Inchcape Full time

**About Us**

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road. The brand has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- **Recognition and Rewards**:

- We recognise individual and team accomplishments.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**What’s the opportunity?**

An opportunity now exists for an experienced **Service Operations Specialist** to join our team at the **Subaru Australia Head Office, based in Norwest**. In this role you will be supporting the Subaru Dealer network with the implementation of initiatives and programs that deliver commercial improvement in Aftersales operations.

Reporting directly to the Service Operations Manager, **your duties and responsibilities will include, but are not limited to, the following**:

- Monitoring and analysing dealer service business performance using commercial and customer experience metrics to identify key performance improvement opportunities
- Implementing national Aftersales improvement programs using project management principles, ensuring delivery to schedule and detailed measurements or outcomes
- Working directly with retailers to develop specific action plans to address opportunities
- Conducting virtual and on-site visits and training with dealer Aftersales teams
- Monitoring and ensuring dealer compliance with minimum service standards/company policies

**About you**:

- Ability to build relationships and influence others
- Extensive customer service experience
- Exposure to the management and operations of vehicle service departments within a dealership environment - desirable not essential
- Previous experience in a similar role
- Excellent communication skills
- Proficiency with MS Office suite of tools
- A full NSW drivers licence
- Relevant Tertiary qualifications in business or a related discipline within the automotive industry
- Excellent management and organisational skills together with attention to detail
- Ability to achieve structured planning and analysis
- Decision making and executional skills

**We’re part of Inchcape

  • Service Operations Specialist

    2 weeks ago

    Sydney, Australia Cuscal Full time

    **Be the inventor and enabler of our business** Where else will you get the chance to build products from scratch? Products that impact the lives of millions of people in the everyday. At Cuscal, our tech team are the hands and heart for what we do best. They’re the inventors, the creators, the enablers of our business. They turn ideas into reality. They...

  • Service Operations Specialist

    2 weeks ago

    Sydney, Australia Cuscal Full time

    Permanent Full-time opportunity - We offer a generous shift allowance, 4 days on 4 days off on rotation - We are one of the fast-growing FinTech's in the payments sector **Be the inventor and enabler of our business** Where else will you get the chance to build products from scratch? Products that impact the lives of millions of people in the everyday. At...

  • GSOC Operator

    16 hours ago

    Sydney, New South Wales, Australia Specialist Protection Group Full time $60,000 - $90,000 per year

    Specialist Protection Group (SPG) keep our country's highest-risk individuals, families, executives,companies and assets safe, both in Australia and abroad. SPG is an advisory firm, which combines our security services and unique culture in a bespoke service – led by intelligence and grounded bycollaboration.SPG brings together experts in the fields of...

  • Product Operations Specialist

    3 days ago

    Sydney, Australia COLLETTE TRAVEL SERVICE INC Full time

    **About Collette: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in...

  • Assistant Manager/supervisor

    5 days ago

    Sydney, Australia Operations Full time

    **About Capella Hotels and Resorts** Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic...

  • Critical Care Specialist

    3 weeks ago

    Sydney, Australia Small Animal Specialist Hospital Full time

    Overview Critical Care Specialist – SASH Alexandria At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between animals and people, we constantly strive to help pets and their families live...

  • Product Specialist

    1 week ago

    Sydney, Australia COLLETTE TRAVEL SERVICE INC Full time

    Collette is seeking a **Product**Specialist** to join our Product Team. This is a hybrid role, a combination of remote and time in the Sydney office (located in the CBD). **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of...

  • Sales & Ops Specialist at Zapid Hire (Circular Quay)

    20 hours ago

    Sydney, Australia PG Operations Pty Ltd Full time

    **Company Description** Zapid Hire is an end-to-end AI enabled high volume recruitment platform for the services industry. We aim to help companies unlock new talent via internet communities and creators. Our mission is to screen and schedule interviews in three minutes or less. We believe that the future of hiring is community first. **Role...

  • Merchant Operations Specialist

    2 weeks ago

    Sydney, Australia Ritual.co Full time

    We are looking for a Merchant Operations Specialist to continue to drive our mission forward. The right person for this role loves to have their hands in a few cookie jars at the same time, and is eager to dive in, learn quickly, and offer a stellar experience to merchants on the Ritual platform.The Merchant Operations Specialist is responsible for the daily...

  • Operations Specialist

    2 weeks ago

    Sydney, Australia Mad Mex Full time

    **Join the Mad Mex Familia!** Are you looking for the next step in your career? Look no further! Join us as Operations Specialist!!! **About your new Opportunity** As the Operations Specialist, you will be responsible for the level of excellence our employees deliver across our restaurants. It will be your job to coach and train our Franchise Partners...