Client / Customer Service

**ABOUT US**

As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

Our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally including sole supplier to WA Government. Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”

**ABOUT THE ROLE**

Working closely with a team of Account Managers at our head office in Wangara, this busy role will see you handling all aspects of day-to-day fleet management support and administration requirements and delivering exceptional customer service for a well established client portfolio.

Your days will be varied and duties will include:

- Proactively attending to client enquiries and requirements,
- Assisting with facilitating new client implementations
- Providing advice on vehicle selection, replacement programs and fleet management
- Liaising with suppliers and ensuring best value outcomes on behalf of clients
- Preparing, analysing and delivering monthly client reporting
- Ongoing client support, and relationship management
- Data entry and general admin support

The role will primarily be office based however face to face contact including offsite meetings may be required.

**WHAT YOU NEED TO SUCCEED**
- You have a minimum of 2-5 years’ experience in a similar proactive client support role ideally with large government or corporate clients
- You’re a passionate communicator looking for an opportunity to work in a fast-paced organisation
- You’re customer focused with a passion for excellence
- You take initiative, love a challenge and thrive on learning new skills
- You’re looking for an opportunity to be part of a national organisation that still feels like a big family
- Solutions oriented approach with excellent time management skills
- Strong administration skills
- Advanced IT skills including Salesforce or similar CRM systems and MS office

**WHAT WE OFFER**

As part of the Fleetcare family, you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation.

Working with a large team of industry professionals, you will be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.

Benefits also include:

- Full product and service training provided
- Genuine commitment to investing in you with ongoing learning and development opportunities
- Access to a professional and personal development library of resources
- AIM Corporate Membership Discounts
- Uniform allowance
- Wellbeing Program
- Novated Leasing
- Performance related bonus scheme
- Birthday perks
- Supportive culture including Employee Assistance Program
- Two paid 'Wellness Days' a year
- Exceptional office facilities
- Breakfast, coffee, healthy snacks and more
- Fun team environment
- Flexible work from home options

If this role isn’t quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Free drinks
- Free food
- Health insurance
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- What are your current salary expectations?

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)