Customer Service Officer

3 days ago


Wangara, Australia AMA Collision Full time

2024 Bodyshop Award Winner - Best Workplace MSO
- Permanent position, Monday to Friday - no weekends
- Join an industry leader and national company

At Gemini Wangara we are a large, modern workshop with a family friendly feel. We do a variety of repairs from small to large.

Our dedicated team of 22 work together as one to achieve the best quality repairs. Air-conditioned lunchroom, central location and stable work opportunities.

**The Opportunity**

We’re looking for a passionate and customer-focused Customer Service Officer to join our team on a permanent basis.

As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs.
- Permanent Position
- Monday to Friday, 40 hours per week
- Hours: 8:00 AM - 4:30 PM

**Role Responsibilities**:

- Ensure a welcoming and customer-friendly environment
- Greet customers upon arrival and assist with inquiries
- Keep customers informed about the repair process and anticipated completion dates
- Follow up with customers to ensure satisfaction with the AMA experience
- Support management with inventory control (parts, paint, consumables, etc.)
- Liaise with insurance providers regarding claims and repairs

**How to Apply**:
We look forward to hearing from you

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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