Learning Experience Manager

RACV Head Office | Melbourne CBD location
- Permanent Full Time | Hybrid working
- Competitive Salary | Discounts on selected RACV products

**Great things start here**

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

As a senior leader with significant people leadership experience, along with an in-depth understanding of learning theories and frameworks, you have the ability to facilitate high quality, end to end learning experiences and solutions.

**About the Opportunity**

Reporting to the Head of OCL, you are an engaging, authentic, and empowering people leader who is passionate about embedding a learning culture and a measurable impact. As a learning design and delivery expert, you will bring extensive learning design expertise, be a forward thinker who can operate strategically and operationally to get things done. You are across the latest in learning technology, design, and the future of learning experiences. You’re able to quickly adapt and respond to business and project needs whilst confidently estimating learning resourcing and budgets and managing a team to meet projects and agreed milestones.

You will bring extensive experience across all stages of the learning cycle and have a good understanding of change management frameworks to ensure the scoping and proposed learning solutions are aligned to stakeholder requirements, drive people, capability, culture & performance improvements. You are very comfortable with designing evaluation frameworks that enable effective demonstration of capability uplift and achievement of learning outcomes that meet business objectives.

**This could be just the right role for you**

Your team will grow and thrive from your strong people leadership, project, and stakeholder management experience along with the ability to quickly build trusted partnerships across the business and build a high performing learning team that can respond to the rapidly evolving and expanding need for innovative organisational, business, and professional development learning solutions.

You will lead and manage the design and delivery of learning activities within and across RACV - from enterprise learning projects to engaging and effective learning solutions for our resorts and contact centres - bringing a future-focused approach to learning that inspires, engages, and enables world class skill, capability, and growth in our people and differentiates the RACV brand experience.

You will focus on using emerging learning technology and modern delivery methods, to create and guide learning that will drive continuous improvement and enable our people to achieve their potential.

**What you’ll need to be successful**
- Certificate 4 in Workplace Training and Assessment. (preferred)
- Degree or higher in Adult, HR/OD (preferred)
- Formal qualifications in learning content design and/or adult learning
- Expertise in developing digital learning for blended programs across multiple verticals
- Exposure to UX/UI advantageous
- Minimum 10 years demonstrated experience in a blended learning role
- Minimum 2 years people leadership experience
- Strong understanding of digital & blended learning design and development (including learner experience) & adult learning principles
- Experience partnering with stakeholders to create interactive learning elements and engaging activities utilising a range of techniques
- Management of Learning Management System (LMS) platforms
- Executive stakeholder management
- Outstanding oral and verbal communication and presentation skills
- Advanced Excel, PowerPoint, and Word
- Data analysis and insights
- Evaluation Framework development and management
- Successful appointment to have the ability to work across multiple locations if needed
- Project and budget management

**The RACV difference**

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

**Application Process**

Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application