Casual Guest Experience Officers

**Guest Experience Officers**
- Located at the iconic Taronga Zoo, Sydney
- Unique Casual opportunity
- Exciting and varied work across a number of programs
- Taronga Conservation Society Australia Wages Award, hourly rate $28.24 (Monday
- Sunday) plus superannuation and appropriate penalties

**Looking to secure a shared future for wildlife and people?**

Ae you passionate about providing a memorable customer and guest experience? Taronga is looking for enthusiastic and motivated Guest Experience Officer to join an organisation that leads the way in all things conservation, education, animal management and transformational guest experiences.

**About the role**

The main purpose of this role is to provide an inspirational guest experience and to support our conservation messages to our guests on our incredible site that is Taronga Zoo Sydney.

**Key accountabilities**

Taronga is a unique workplace and you’ll have opportunities to work across many different areas and programs. This includes;
- Accommodation products, including Taronga Wildlife Retreat, Roar and Snore
- Supporting our Keepers with shows, ticketing, directions and guest queries
- Our unique Sky Safari experience (the longest skyline in the southern hemisphere)
- Zoo Friends Membership Office/ Retail
- Education & Cultural programs including Keeper for a day, Zoo Snooze,

As a talented Guest Experiences Officer, you will be open to working across all the above teams, but will be rostered primarily where your skills best match the program.

**About you**
- Exceptional customer service skills
- To be active - you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
- The availability to work flexible hours across our trading days - 365 days of the year
- Obtain and maintain a current volunteer NSW Working with Children Check at own expense.
- Current drivers license

**About us**

Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977 Our vision is to secure a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild

Our employees enjoy generous employment conditions including:

- Complimentary family and friends passes
- A wide range of discounts on our award winning accommodation
- Discounted food and beverage purchases across the site
- Reduced rates for other services including animal encounters
- To discover more about the benefits of working at Taronga, please visit our website here.

**We value diversity**

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

**About applying**
- _What does a great guest experience mean to you?_
- _In busy periods, what steps should you take to create a safe working environment?_

Applications close**:11:59PM on Sunday the 30 October **(Applications will be reviewed throughout this period)

**Responsibilities**:

- omply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
- Lead, mentor and coach a team of Guest Experience Officers and Volunteers, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
- Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.
- Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
- Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
- Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

**Key Application Responses**:

- _What does a great guest experience mean to you?_
- _In busy periods, what steps should you take to create a safe working environment?_