Customer Success Specialist

Are you passionate about delivering exceptional customer experiences and have a keen interest in optical technology?

We're looking for a proactive and relationship-driven Customer Success Specialist to join our Sydney-based team.

This field-based role is integral to supporting strategic Key Account stores and acts as the vital link between store teams, customers, internal stakeholders, and our lens laboratory teams.

What You'll Do

In this dynamic, customer-facing role, you will:

• Deliver in-person product training to store teams, with a focus on ophthalmic lens technologies, features, and benefits.
• Support stores with order processing, system navigation, and troubleshooting of lens products and equipment.
• Serve as the key liaison between Key Account stores, customer service teams, internal departments, and lens labs—ensuring seamless communication and timely issue resolution.
• Provide expert advice on lens selection, compatibility, and equipment usage to enhance store performance and customer satisfaction.
• Capture insights from store visits and provide actionable feedback to internal teams to drive continuous improvement in products and services.

What You'll Bring

To succeed in this role, you'll need:

• Strong communication and interpersonal skills, with the ability to build trust and rapport across diverse teams.
• Proven ability to work autonomously in a field-based environment, effectively managing your time and priorities.
• Confidence navigating digital systems—experience with CRM platforms and order management systems is highly regarded.
• A collaborative mindset, with the ability to work across departments and engage with both internal and external stakeholders.

To be successful in this role you will bring the following:

• Technical knowledge of ophthalmic lenses or experience working in the optical industry (retail, wholesale, or manufacturing).
• Understanding of optical supply chains and familiarity with ophthalmic equipment.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. You will enjoy:

• A generous $1,500 yearly product allowance and up to 50% Family & Friends discounts for you to spend across our portfolio of brands including Sunglass Hut, Oakley, Ray Ban, OPSM, Laubman & Pank and EyeQ
• Global volunteering opportunities through our OneSight Foundation
• Wide range of career opportunities across the EssilorLuxottica network

If you would like to progress your career in the Optical Industry, we'd love to hear from you.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

About EssilorLuxottica

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.