Customer Success Specialist

1 week ago

Sydney, Australia Ashdown Consulting Full time

$65,000 - $77,000 + Super
- Permanent Role
- Sydney CBD Location

**Customer Success Specialist| Permanent role | Up to $85k Incl. Super**
- $65,000 - $77,000 + Super
- Permanent Role
- Sydney CBD Location

**About the Company**

This financial services and property disruptor seeks to revolutionize the way landlords and commercial tenants do business. By means of innovative financial technology, this organization provides a unique alternative to bank guarantees. Their clients are large MNC’s who believe in their vision and value their products.

**About the Role**

**Key accountabilities include**:

- Assist clients with onboarding and the user registration experience
- Follow up on inbound leads and guide prospects towards engagement of the firms services
- Review credit submission information to assess accuracy before preparing a pre-credit assessment.
- Developing an in-depth understanding of customer feedback and sharing this information with other departments in the business

**About You**

You are passionate about technology and finance. You have a proven ability of working with integrity within a highly driven and commercially minded team.
- Demonstrated ability to work in a fast-paced office environment.
- Experience working in a financial services or commercial property position.
- 2+ years’ experience in a client/customer facing role
- Strong business acumen and ability to communicate with business stakeholders via written and verbal methods.
- Intermediate skills with the Microsoft Office Suite including Excel, Outlook, and PowerPoint.
- Excellent customer service experience via inbound/outbound calls.
- Excellent organizational skills and ability to adhere to deadlines
- Demonstrated ability to work within a small team environment and to provide effective support to the organization.

**What’s in it for you?**
- Attractive salary + bonus component
- Convenient CBD office location
- Career growth opportunities

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