People Services Team Lead

People Services Team Lead
We are seeking a purpose-led, proactive professional to lead Reece Groups’ first triage of People Service’s management services.

You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 8,000 employees across Australia, New Zealand and the United States and we’re growing all the time.

Reece is proud to support our customers who provide essential services to keep the community safe, healthy and well. Whether that’s keeping the water running, the heating and cooling on, maintaining refrigeration or supporting our infrastructure.

The People Services Team Lead reports to Workplace Relations Lead within Reece Group’s People Experience division. The People Services Team Lead is responsible for the overall management of the People Services queue management and the improvement of service delivery.

**About the Role**:
Reporting to the Workplace Relations Lead, this role is responsible for leading a team of three (3) Advisors to build and maintain a team culture of collaboration and the provision of service excellence to our People Experience customers across the full operating mode

Identifying and deploying continuous improvement initiatives across the full operating model is central to this position, in order to add further services that enhance the employee experience for Reece Group people.

**Responsibilities include (and are not limited to)**:

- Supporting day to day case management of People Services queries, spanning HRIS, Employee Relations and Health and Wellbeing support
- Ensuring that case management of matters are completed and recorded within Service Level Agreements
- Ensuring the delivery of cyclic activity that supports People Experience functions
- Contributing to developing and maintaining tools to improve self-service queries and improve access for the wider business
- Keeping abreast of internal policy and external legislation / trends/cases
- Identifying continuous improvement opportunities
- Collaborating with Business Leads and People Partners in policy and process execution
- Fostering a collaborative working environment across all service delivery and effectiveness teams
- Driving data integrity of employee information in HRIS and case management systems
- Delivering key customer requirements and process / system changes where required
- Developing and maintaining positive relationships with key People Services customers and external bodies.

**About you**:

- 3+ years experience in HR, preferred experience in managing teams and operating in a shared service environment
- Tertiary qualifications in HR and/or significant relevant experience
- Proven ability to role model our Values, plan for the future of our business and lead and develop our people by:

- Taking action, making decisions and shaping team or group priorities to the Reece’ vision and values
- Collecting information to better understand issues, problems and opportunities
- Suggesting resources and providing assistance or coaching as neede
- Setting and delivering high standards by establishing and utilising work processes to achieve a high level of quality, productivity or service
- Strong skills in building collaborative relationships
- Experience in leveraging insights and technology to inform decisions that improve the current state of the business

This is a career-defining opportunity for a mature, team focussed and driven people manager who is adept at identifying continuous improvement opportunities and achieving positive outcomes.

Reece is a place where people make a real difference. And that’s the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If you would like to seize the opportunity to work in a fast-paced and collaborative environment with an iconic Australian brand with broad exposure to a business in which you can genuinely make an impact - please click through to apply. With Reece, your ideas will be encouraged and your work supported.

We look forward to hearing from you.

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with th