Payments Officer

State Government Organisation Seeks Skilled Payments Officers For Temp Assignment

**Your new company**

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. Hays Geelong is currently partnered with a renowned State Government Organisation to recruit 2X Payment Officers for Temp assignments till 24th of April (strong possibility of extension).

**Your new role**

The Payment Officer is responsible for the provision of timely and accurate processing of high volume provider accounts and client reimbursements. The role also entails providing first call resolution and quality customer service to providers and clients through inbound and outbound calls. As account types and their level of complexity vary greatly, the Payment Officer is required to resolve account issues using strong problem-solving skills and stakeholder engagement to ensure all accounts are processed and paid in a timely manner.

Payments:

- Ensure accurate and efficient processing of provider accounts and client reimbursements
- Process and manage medical treatment costs for clients to confirm their eligibility for the medical excess threshold
- Manage the processing, reporting and provider troubleshooting for Electronic Data Interchange (EDI)

System that supports large providers with an electronic channel for payment fulfilment
- Generate and send direct correspondence to providers when requested
- Review and action business and system reports (e.g. exception management) to meet business targets supporting the prompt payment of accounts
- Provide account expertise to resolve complex accounts issues for internal stakeholders
- Participate in portfolio responsibilities of choice e.g. Staff Liaison Group, IT system superusers, Problem-Solving

Problem-Solving:
Techniques.
- Identify, test and implement process improvements to enhance payment efficiency.
- Solve problems relating to payments to improve processing productivity and quality
- Utilise outbound and inbound calling to assist providers, clients and internal stakeholders to increase their understanding of billing standards to prevent resubmissions and rework.

**What you'll need to succeed**

Relevant Qualifications, Work Experience & Specialised Knowledge
- Relevant tertiary qualification(s) in business, administration or finance
- Demonstrated experience of providing first call resolution and quality customer service within a fast-paced

environment
- Demonstrated ability to negotiate and influencing stakeholders to ensure fast resolution of issues
- Demonstrated experience in high volume account processing whilst maintaining high levels of accuracy
- Strong experience of determining the root cause of a problem and resolving it promptly to meet the needs of clients

And providers
- Expertise in the use of systems including AVANTI, CPS and other MS programs

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $39.00 + super, an opportunity to progress your career with this State Government Organisation and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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