Payment Quality and Support Officer

Payment Quality and Support Officer

• 1x full-time, fixed term role until 19 October 2026
• 1x part-time (0.8 FTE), fixed term role (parental leave replacement) until 2 October 2026 (this role will commence in mid-December)
• Geelong office location, with flexible hybrid working
• Offering a competitive starting base salary of $80,000 plus super and benefits

Help improve the everyday, every day

Right now, we're seeking two Payment Quality and Support Officers who will continue to play their part in caring for the lives of everyone on Victoria's roads. Someone who'll bring their authentic selves to work, stand up for what's right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners.

Find out more about our shared purpose, and what drives every one of us.

About the role

The Payment Quality and Support Officer plays a critical role in ensuring the integrity and accuracy of TAC's payment processes. This position maintains data quality across multiple systems to support accurate and timely account processing and contributes to continuous improvement initiatives for TAC clients and providers. Your ability to meet KPIs while maintaining a high level of accuracy and attention to detail will be critical to your success.

About the Team

These roles sit within our Payments & Claims Support branch in the Service & Operations group, part of the Clients Division. You'll work alongside a team of professionals who are passionate about delivering quality outcomes and improving processes that support client recovery and independence. The team is highly collaborative and agile, adapting quickly to changing priorities and working together to achieve shared goals.

What we're looking for

Exceptional attention to detail
You have experience in high-volume data management and a commitment to accuracy. You understand the importance of getting things right the first time and take pride in delivering work that meets quality standards.

Results-driven with a focus on KPIs
You're motivated by achieving targets and understand how your work contributes to broader business outcomes. You consistently meet performance goals while maintaining high standards of service and accuracy.

Strong problem-solving and stakeholder engagement skills
You're confident in resolving complex account issues and can communicate effectively with internal and external stakeholders. You bring a proactive approach to customer service and are skilled at identifying and implementing process improvements.

Level up your career. Apply now.

Click apply to submit your Cover Letter and Resume. If successful, you'll progress to a face-to-face interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Lucy Thomas at for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday 5 November.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at If over the phone is better for you, our number is

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

A current TAC employee is eligible to apply for another position at TAC if:

1. 
   
2. The employee has been in their current position for at least 12 months; and
3. Has attained at least a competency 2 (for job groups 1-5); and
4. Is not currently on a Performance Improvement Plan (PIP)

Please note, temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.