Sales Department Supervisor

2 weeks ago

Richmond, Australia IKEA Full time

Who you are

You are passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future?oriented environment. You are able to optimise sales through thorough knowledge of the IKEA product range, local market and customers. You lead by example and actively work towards ensuring the Store In Shape As New (SISAN) by utilising the IKEA tools. You are adaptable and energetic, with strong verbal and written communication skills to help you build successful relationships at all levels of the business. You are comfortable with coordinating your team, setting priorities and delegating responsibility. You

can organise your work and the work of others, while delivering exceptional customer service and a great co-worker experience. You also have a desire to grow with the business and take pride in your own development. You have full availability to work across the store trading hours including morning, evening, and some late-night shifts. You must have the availability to work every second weekend.

**Responsibilities**:
As Sales Coordinator, your responsibilities will include, but not limited to:

- Supervising and coordinating the daily operation of the team and provide feedback on team performance.
- Coach, develop and empower the team to achieve business and individual development goals.
- Solving daily operational problems and reacting appropriately to urgent issues, escalating where necessary.
- Sharing specialist knowledge of the IKEA product range, services and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
- Creating a high level of team knowledge about the product features and benefits and encouraging them to promote complete home furnishing solutions to the customer.
- Encouraging the team to actively sell the department’s top-selling products, prioritised products and IKEA service products in order to maximise sales and long-term profitability. Supporting and implementing successful change management.
- Keeping the area of responsibility clean, tidy, priced and fully stocked, and ensuring that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
- Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

Together as a team

With the Sales department leading the customer shopping experience, not only do we need to have extensive knowledge of the IKEA product range but we’re constantly finding new ways of making real connections with our customers to maximise sales and profitability within the IKEA Vision of creating a better everyday life for the many people

IKEA believes in equal pay for work of equal value

Additional Information

This role is permanent full time, 76hrs/fortnight.

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