Concierge

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Are you a people person who thrives on creating exceptional customer experiences? Do you have a talent for making everyone feel welcome and valued? Collab Brindabella is seeking a full-time Concierge to be the welcoming face of our premium flexible workspace at Canberra Airport Park.
As our Concierge, you'll be the heart of our community, ensuring every customer interaction leaves a lasting positive impression. From managing the front desk to organizing engaging networking events, you'll play a crucial role in creating a dynamic, productive workspace environment where professionals can thrive.
**An overview of the role**:
Provide a warm, professional welcome to all customers and visitors
Conduct space tours for potential clients and manage the onboarding process
Create personalized welcome packs that make new members feel valued
Plan and execute community events that foster networking and collaboration
Build strong relationships with customers and respond proactively to their needs
Ensure immaculate presentation of all common areas and meeting spaces
Manage meeting room bookings, setup, and audio-visual equipment
Maintain kitchen areas, order supplies, and ensure consumables are stocked
Handle mail and package services efficiently
Participate as a Floor Warden in building emergency procedures
Work with the Centre Manager to implement operational procedures
Manage vendor relationships and ensure service excellence
Identify opportunities to enhance the workspace environment
Contribute to a positive, inclusive, and professional team culture
Provide backup support to the Centre Manager as needed
**Sound like you? This is what we’re looking for**:
A genuine passion for customer service excellence
Professional, confident, and approachable demeanor
Strong attention to detail and organizational abilities
Excellent written and verbal communication skills
Ability to work autonomously while managing multiple priorities
Intermediate proficiency with MS Office (particularly Word and Excel)
Creative problem-solving skills and a proactive mindset
Experience in relationship management with customers and vendors
Experience in hospitality, customer service, or a similar concierge role
Understanding of flexible workspace environments
Demonstrated ability to create community in a professional setting
Skills in digital and social media communication
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.