Concierge

**JLL empowers you to shape a brighter way**.

**_Shaping the future of real estate for a better world _**

**_At JLL, we see a Brighter Way _**_forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. _**

**_We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. _**

**_JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. _**

**What this opportunity involves**:
Are you a people person who thrives on creating exceptional customer experiences? Do you have a talent for making everyone feel welcome and valued? Collab Brindabella is seeking a full-time Concierge to be the welcoming face of our premium flexible workspace at Canberra Airport Park.

As our Concierge, you'll be the heart of our community, ensuring every customer interaction leaves a lasting positive impression. From managing the front desk to organizing engaging networking events, you'll play a crucial role in creating a dynamic, productive workspace environment where professionals can thrive.

**An overview of the role**:

- Provide a warm, professional welcome to all customers and visitors
- Conduct space tours for potential clients and manage the onboarding process
- Create personalized welcome packs that make new members feel valued
- Plan and execute community events that foster networking and collaboration
- Build strong relationships with customers and respond proactively to their needs
- Ensure immaculate presentation of all common areas and meeting spaces
- Manage meeting room bookings, setup, and audio-visual equipment
- Maintain kitchen areas, order supplies, and ensure consumables are stocked
- Handle mail and package services efficiently
- Participate as a Floor Warden in building emergency procedures
- Work with the Centre Manager to implement operational procedures
- Manage vendor relationships and ensure service excellence
- Identify opportunities to enhance the workspace environment
- Contribute to a positive, inclusive, and professional team culture
- Provide backup support to the Centre Manager as needed

**Sound like you?**This is what we’re looking for**:

- A genuine passion for customer service excellence
- Professional, confident, and approachable demeanor
- Strong attention to detail and organizational abilities
- Excellent written and verbal communication skills
- Ability to work autonomously while managing multiple priorities
- Intermediate proficiency with MS Office (particularly Word and Excel)
- Creative problem-solving skills and a proactive mindset
- Experience in relationship management with customers and vendors
- Experience in hospitality, customer service, or a similar concierge role
- Understanding of flexible workspace environments
- Demonstrated ability to create community in a professional setting
- Skills in digital and social media communication

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

**Location**:
On-site -Canberra, ACT

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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