Concierge Team Leader

24 hours ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other. As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

The Team Leader - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit centre, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Some of the responsibilities include:

- Coordinates VIP movements with relevant Departments as advised.
- Maintains positive guest and colleague interactions with good working relationships.
- Assist in the development of rosters, work schedules and assignments based on business levels.
- Check timesheets and record staff attendances at the end of the shift.
- To meet all arriving guests and assist with registration.
- To have an accurate knowledge of hotel and city information.

**Qualifications**:

- Good Computer Skills particularly in the use of MS Office.
- At least 1 year of experience in a Guest Service Team leader role.
- Ability to work under pressure
- Positive, can-do attitude
- Diploma/certificate in Hospitality or Tourism Management is desirable
- Knowledge of Opera is desirable
- Preferable prerequisite knowledge of the Travel/Hotel industry

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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