Junior IT Technician

4 days ago

Sydney, Australia Objective Full time

At Objective we create that software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a leading developer of GovTech software.

Objective's head office is located in the heart of North Sydney's CBD. You will be supported by our highly engaged team in a friendly and professional environment. The kitchen cupboard is always stocked, the conversation flowing, and we love to get together for social occasions.

**Our role**:
We are looking for a Junior IT Technician to join our IT team in Sydney. The role reports to the Head of IT and you will work alongside a team of IT Engineers.
- It is an internal facing role where you will be responsible for providing Level 1 support to Objective employees and visitors.- You will be responsible for supporting, maintaining and managing our systems including software and hardware systems.
- You need to be proactive, able to work autonomously, be customer focused and have excellent problem-solving skills. Some weekend and after-hours work may be required.

**What will your day look like**:

- Providing a high level of service and IT support to our end users, both on-site and remote.
- Monitor the Help Desk queue and manage IT tickets.
- Ensure all on premise Video conferencing and meeting room equipment is functioning.
- Work within the incident, request, problem, change and release processes.
- Manage the inventory of IT equipment, including ordering and disposal.
- Setup, deploy and manage IT hardware, OS installation, Software installs, Patching, etc.
- Change backup tapes and perform other operation tasks.
- Resolving incidents and requests, escalating as appropriate.
- Racking of Network equipment, cabling, and other related Data Centre activities.

**What Skills you will need**:

- Experience in troubleshooting a wide variety of end-user IT issues on MacOS and Windows.
- Understanding of MS Office, o365, Domains, AD, Anti-Malware, Intune, phones, printers, and other end-user technologies.
- Understanding of Linux, Jira, Confluence, AWS, Firewalls, OpenVPN, DHCP, Proxies and Network technology’s an advantage but not essential.
- Have excellent customer service skills and be able to provide a high level of support.

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment. Come and join a team that is making a difference.

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