Service Experience

**Service Experience - NSW Department of Education**
- **Join the Service Experience team with one of Australia’s largest employers.**:

- **Make a difference to NSW schools: teachers, principals, school administrative and support staff as well as corporate staff.**:

- **Numerous opportunities to join the Service Experience journey.**

**About Service Experience**
Service Experience is a newly created directorate, tasked with transforming support services by redesigning and continuously improving how support services are delivered to schools. Our ambition is to design and deliver simple and seamless services with the needs of our schools at its heart.

The Department is looking to Service Experience as the trailblazers, carving the way in innovation and transformation by reimagining and re-designing the way support services are currently delivered. Backed by best practices and human centred design principles, we are:

- Simplifying end-to-end support services, systems and processes
- Providing easy access to information and support through newly designed access channels
- Ensuring quality of service by our service providers.

In Service Experience, we’re listening to the voice of school colleagues, understanding their needs, and co-designing solutions to create and deliver support services that meet school needs. By making services effortless, we are empowering schools to focus on what they do best - deliver learning outcomes today for a thriving Australia tomorrow.

This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

**What Service Experience offers**
**_Flexibility_** that’s meaningful to us and relevant to our life. Some of us start and finish early, others late. With flex time, we can take up to 6 days off in a 12-week period. Flexibility meets us when we meet team, operational and service requirements.

**_Hybrid and/or remote working_** because we assess performance on work outputs, not time spent in the office. We value the option of alternative workplaces - office, home, hybrid and remote because our focus on belonging means we feel together in person and when we’re apart.

**_Unparalleled scope_** that comes with the territory of working for one of Australia’s largest employers. The work we do in Service Experience has the potential to positively impact more than 130,000 colleagues, working in the service of more than 800,000 primary and secondary students who are located across more than 2,200 public schools.

**NSW Department of Education**
The Department is one of the largest organisations and employers in Australia, regulating preschool and long day care providers and providing world-class primary and secondary education.

Our purpose is to equip young people to lead rewarding lives in a complex and fast-changing world. The learners of today are the foundation of a prosperous Australia tomorrow.

This means building a system focused on student outcomes, and a system that offers a great place to work. Learn more about the **NSW Department of Education**.**

**_In Service Experience, we’re passionate about the meaningful work we do._**

We are expanding our team and will progressively advertise roles in the areas of Content and Communications, Service Engagement, Robotic Process Automation, Business Process Management, Process / Service / UX Design, Human Centred Design approaches to improvement, Change Management, Data Analytics, Business Analysis and Service Governance. If you are passionate about making a difference and have skills in these functions, we would love to hear from you when we advertise these roles.

Manager - Service Design Uplift - Clerk Grade 11/12

Service Experience Designer - Clerk Grade 7/8

Lead Service Experience Designer - Clerk Grade 9/10

Service Experience Designer - Clerk Grade 7/8

Manager Service Design Uplift - Clerk Grade 11/12

Lead Analyst - Business and Intelligent Automation - Clerk Grade 9/10

Senior Analyst Service Governance - Clerk Grade 9/10

Manager Service Experience Office - Clerk Grade 11/12

Change Manager - Clerk Grade 11/12

Lead Service Designer - Clerk Grade 9/10

School Engagement Lead - Clerk Grade 9/10

Community Engagement Lead - Clerk Grade 9/10

Lead Data Analyst - Manager/ Data Scientist - Clerk Grade 9/10

Senior Data Analyst - Data Scientist - Clerk Grade 7/8

Process Improvement Lead/ Process Designer Lead - Clerk Grade 9/10

Senior Analyst - Process Design - Clerk Grade 7/8

**Responsibilities**:
Please refer to the attached Role Description