Lead Experience

5 days ago

Sydney, Australia Aquent Full time

We are working with an iconic Australian brand to find a Lead Experience / Services Designer to join their team focusing on the customer experience.

LOCATION: Sydney | Warrane
- 3 days onsite

RATE: Heavily dependant upon experience, range $900pd - $1100 + Super

This role provides a great opportunity to work on consumer-facing products & and services that will be seen by some of the highest user groups in Australia (& and beyond).

Initial 6-month contract (View to extend to 12 )
- 7+ years experience in UX design/service design space
- Comfortable leading defining personas, user journeys, wire-framing, information architecture, user testing and reporting
- Manage the design and delivery of service design artefacts and communication of current and future state journey maps, service blueprints and personas ensuring a holistic approach to end-to-end service design
- Experience designing for accessibility (to WCAG standards)
- Must be based in or willing to relocate to the Gold Coast region
- Available to travel interstate from time to time
- Able to work in a fast-paced team environment, solve problems and meet deadlines
- Organised, focused and exceptional attention to detail
- Excellent communication skills

To apply, you must have an updated Folio showcasing your proven experience showing recent case studies showcasing your service design/experience design work.

KNOW SOMEONE SUITABLE? Please feel free to share/forward this role to anyone you feel may be a match. We have a great referral bonus and can hook you up with $$ for anyone you refer that we place into this (or another) role.

  • Talent Acquisition Lead

    1 week ago

    Sydney, New South Wales, Australia Lead HR Pty Ltd Full time $80,000 - $120,000 per year

    A leading, national design and project-based organisation is seeking a results-driven Talent Acquisition Specialist to join its Sydney office. With continued growth via mergers, acquisitions, and organic expansion, this role offers the opportunity to shape a high-impact talent function and employer brand within a thriving project environment.Role...

  • Experience Lead

    5 days ago

    Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Experience Design Lead

    1 week ago

    Sydney, Australia Digitalent Full time

    **Country**: Australia **Location**: Sydney **Contract**: Permanent Experience Design Lead The role will be working with a leading Strategic Design Agency on a long term project within a number of different industries. We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly, garnering support from...

  • Experience Design Lead

    1 week ago

    Sydney, Australia Digitalent Internal Full time

    Job ID: 1468073 **Country**: Australia **Location**: Sydney **Contract**: Permanent Experience Design Lead The role will be working with a leading Strategic Design Agency on a long term project within a number of different industries. We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly,...

  • Client Experience Lead

    5 days ago

    Sydney, New South Wales, Australia The Onset Full time $120,000 - $180,000 per year

    Job DescriptionClient Experience Lead - High Growth Financial Services/Online TradingHigh growth financial services/online tradingCoach and lead customer service and onboarding specialistsMake your mark by delivering customer service excellenceIf you're passionate about people, process and creating customer experiences that genuinely make a difference, this...

  • Lead, Member Experience

    2 days ago

    Sydney, Australia Virgin Australia Full time

    **Work type**: Full-Time (Permanent)**Location**: Sydney**Job type**: Velocity Frequent Flyer**Applications close**: **Lead, Member Experience**: Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over **13 million Members** and counting. We make rewards fast and meaningful — from dream...

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia Count Full time $120,000 - $180,000 per year

    About the RoleThe Customer Experience Lead is responsible for delivering a seamless and consistent experience across Count and its network of brands. This role leads a team managing onboarding, offboarding, enquiries, reporting, and support for members, advisers, and equity partners.You'll drive operational excellence through efficient systems, scalable...

  • Supporter Experience Lead

    2 days ago

    Sydney, New South Wales, Australia Cancer Council NSW Full time $90,000 - $120,000 per year

    We are open to full time and part time candidatesCancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding...

  • Customer Experience Lead

    5 days ago

    Sydney, New South Wales, Australia TSHR Full time $60,000 - $90,000 per year

    The CompanyA premium fashion accessories brand with a growing global following — known for trend-setting designs, timeless silhouettes, and commitment to quality craftsmanship that blends fashion, confidence, and creativity. Whilst the business is still small, it is growing rapidly, so needing an experienced Customer Service Lead to own the customer...

  • Customer Experience Lead

    2 weeks ago

    Sydney, Australia Novartis Full time

    This role is based out of Sydney but is hybrid, mix of onsite and remote. We are seeking a Customer Experience professional to lead and develop a deep understanding of Therapy Area team objectives and needs and leverage deep omnichannel knowledge to inform strategy and deliver new experiences and capability to achieve this. This role is reporting to Head of...