Workplace Experience

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Workplace Experience & Services Lead to deliver outstanding workplace and guest services across our national offices.

You’ll join an innovative team that values collaboration and service excellence, working together to create a welcoming and high-performing environment for everyone.

As the Lead, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:
- Lead, coach, and develop the Guest Liaison team, creating a high-performing, service-oriented culture across multiple sites- Coordinate front-of-house operations, meeting services, and team supervision with a consistent on-site presence with some flexibility available- Oversee daily operations to ensure a welcoming, safe, and efficient environment for employees and visitors- Oversee workplace services including lockers, mail, couriers, catering, office supplies, and amenities.- Maintain workplace safety and security, including onboarding/offboarding, inductions, and building access- Manage contractor and supplier agreements, including service contracts and invoice approvals.- Act as deputy to the National Workplace Services Manager and coordinate national resource usage- Travel interstate as required to support national operations, team engagement, and project delivery

This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Demonstrated leadership of high-performing teams across multiple sites, with a focus on service excellence and operational consistency- Proven experience to deliver exceptional workplace and customer experiences in corporate settings, with a strong foundation in hospitality operations, concierge, event coordination, and meeting services- Strong stakeholder engagement skills, with the ability to communicate effectively across all levels of the business- Sound understanding of workplace safety, emergency protocols, and compliance requirements.- High level of proficiency in Microsoft Office Suite and digital workplace tools.- Willingness and ability to travel interstate as required

With a career at Transurban, you’ll enjoy a range of benefits, including:
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well- Learning and development opportunities to support your career interests- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more- Share offers and insurance benefits- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


Job Type:
Permanent

Closing Date:
29-Sept-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Sydney CBD, Inner West & Eastern Suburbs Sydney NSW