Service Experience Specialist

2 weeks ago

Sydney, Australia Lifestyle Solutions Full time

Exciting opportunity to support our teams in Child and Family services to embed service excellence, therapeutic practice, and team-based ways of working focused on consistent best practice and positive outcomes for children, young people and their families.

**About the Role**
- Support teams to embed team-based ways working and promoting the adoption of relevant practice frameworks, therapeutic practices and consistency measures;
- Upskill teams in Service Delivery to relevant requirements to support the children and young people in our care;
- Develop and embed service and practice models;
- Develop and embed new policy and processes arising from assurance activities;
- Support Assurance teams to assist Service Delivery Teams to meet their assurance requirements;
- Support connection, collaboration, and communication across the organisation;
- Project manage service, team and relationship establishment for Child and Family;
- Lead and facilitate collaborative working partnerships internal and external;
- Proactively identify and respond to critical incident trends and complex support needs of children and young people or services ;
**About You**
- A relevant degree or accreditation based on competency and experience (post-graduate desirable). As a minimum this role requires qualifications in relevant Discipline at a Diploma level
- Knowledge of service delivery models and contemporary regulatory reform in Child and Family Services
- Management experience in leading Child and Family service delivery
- Experience in establishing and delivering relevant programs including facility establishment, master roster development and recruitment
- Previous relationships with government agencies, peak bodies and sector suppliers
- Leadership and management experience including staff supervision, staff performance management, budget development and financial management skills
- Expert facilitation and communication skills
- Sound knowledge and experience in business systems: RiskMan and CareLink
- Demonstrated ability to perform business related activities and experience in developing teams through coaching, mentoring, goal setting and project management
- Experience in convening groups to produce outcomes
- Experience collaborating internally to develop new systems and responses to challenges identified by Service Delivery teams
- Experience in delivery therapeutic based care models
- Knowledge of processes for maintaining standards of practice as it relates to medication, health support and positive behaviours support and restrictive practice.

**About Us**

We’re people who care. Lifestyle Solutions provides services to people with disability, young people and children in Out Of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring.

We believe everyone is equal.

We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.

**Join Us - Next steps**
- Our organisation is committed to protecting children and young people from harm. _We require all applicants to undergo an extensive screening process prior to appointment_
- appointment._

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