Service Experience Designer

2 weeks ago

Sydney, Australia Bluefin Resources Full time

Large leading Brand within Health & FS
- Defining and leading end-to-end strategic Experience and Service Design activi
- Sydney - WFH/Office - 6 Month FTC

**Service Experience Designer**
- Large leading Brand within Health & FS
- Defining and leading end-to-end strategic Experience and Service Design activity
- Sydney - WFH/Office - 6 Month FTC

**The Company**

This organisation is the largest not-for-profit brand in their space who strive on providing high quality products and services with a customer centric approach. This Iconic brand has seen big changes the past year and is currently on an exciting Member Experience transformation.

**About the role**

The Experience Designer will play a critical role in driving the member experience transformation. In this position, you'll work closely with the experience design team and stakeholders from various departments to create end-to-end solutions that prioritize customer desirability.

You will leverage your expertise in both digital and non-digital channels to identify opportunities and address gaps in our member experience.

As the Service Experience Designer, you will:

- Work with experienced team members on critical member advocacy projects
- Design hospital journey experiences to enhance well-being and add value for members.
- Conduct qualitative research and collaborate with partner teams to create journey maps and artifacts.
- Provide high-level recommendations and concepts to improve member experience.
- Provide support to teams across the organisation that deliver initiatives impacting the customer experience
- Add value to being a champion for human centred design - influencing and educating stakeholders

**You will have**:

- Circa 1-4+ years' experience within Service Design, HCD, CX or Strategic Design from a consulting background or medium to large size business.
- Experience participating in design practices such as: User research, Data collection, Synthesis of insights, Concepting and prototyping (lo-fidelity), Future visioning, Prioritisation (DVF), Workshop facilitation.
- Seeking professional with experience in human-centered design methodologies and design thinking approaches.
- Excellent written and oral communication skills required.
- Must be able to visualize, simplify, and communicate concepts and ideas effectively through design artifacts.

**This is a 6 month FTC with the potential to go perm.**

**For further information please reach out to Rosie Cantwell to review the job description, quoting reference #53091**

BBBH53091_167989996908155

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