Retail Media Account Manager

**Job no**: 524193
**Work type**: Salaried
**Location**: Melbourne
**Categories**: Sales, Marketing

**About Us**

At Australian Venue Co., we’re redefining the hospitality experience through creativity, technology, and media innovation. Our Retail Media division connects leading alcohol brands — and soon, non-endemic brands — with millions of consumers across 200+ venues nationwide. We blend real-world experiences with innovative retail media strategies to influence purchase decisions at the point of consumption.

We’re growing fast and looking for an **action-orientated Account Manager** to join our dynamic team.

**Role Overview**

As a **Retail Media Account Manager**, you’ll manage a portfolio of key supplier accounts, drive revenue growth, and bring campaigns to life across our national venue network.

This is a hands-on, highly visible role — you’ll work directly with suppliers, internal teams, and venues to deliver innovative campaigns that drive both brand outcomes and venue engagement.

**If you’re relationship-driven, commercially savvy, and excited about blending customer marketing with media innovation — this is your next big move.**

**Key Responsibilities**
- **Client Management**: Manage and grow a portfolio of major supplier accounts, supporting joint business plans and delivering quarterly business reviews.
- **Revenue Growth**: Identify and convert new wallet opportunities through upselling, cross-selling, and innovative packaging.
- **Campaign Execution**: Build proposals, traffic campaigns internally, and manage end-to-end delivery including briefing creative, venue activation, and reporting.
- **Collaboration**: Partner with internal teams — venue managers, media planners, creative ops — to ensure campaign success.
- **Reporting and Insights**: Analyse and report campaign performance, providing clients with actionable insights that drive renewals.
- **Innovation**: Help develop new product ideas, media formats, and cross-platform opportunities that excite clients and deliver measurable impact.

**Key Performance Indicators (KPIs)**
- Achievement of annual revenue targets.
- Wallet spend growth across managed accounts.
- Client satisfaction (NPS or equivalent).
- Campaign profitability and repeat campaign rate.

**Skills and Experience**
- 5+ years' experience in account management, partnerships, retail marketing, or media sales.
- Strong understanding of retail media, customer marketing, or trade marketing — preferably within alcohol, FMCG, or hospitality.
- Proven experience managing and growing key client relationships.
- Strong commercial acumen, confident handling budgets and margins.
- Experience building integrated proposals combining media, events, sponsorships, and on-premise activations.
- Highly organised and capable of handling multiple campaigns simultaneously.
- Proficient in Excel, CRM platforms, and marketing reporting tools.
- Understanding of digital platforms (Meta, Google, programmatic) is a plus.

**Personal Attributes**
- Hands-on do-er — comfortable creating decks, briefing teams, managing execution, and reporting results.
- Proactive and self-starting with a solutions-focused mindset.
- Confident presenting to senior executives and collaborating cross-functionally.
- Energetic, commercially driven, and passionate about hospitality and brands.

**Why Join Us**
- **Real Impact**: Manage key supplier relationships in Australia's largest on-premise retail media network.
- **Culture of Action**: We're do-ers — ideas are encouraged, action is celebrated.
- **Career Growth**: Build your career at the intersection of media, customer marketing, and hospitality.
- **Creative Environment**: Work in a team where innovation is welcomed and ambition is supported.
- **Venue Connection**: Spend time in the venues you represent — understand the consumer journey firsthand.

**Advertised**: 02 May 2025 AUS Eastern Standard Time
**Applications close**: 16 May 2025 AUS Eastern Standard Time